Associate Consultant Implementation

LifeWorks; United States; Remote; USD 49,000 - 60,000; Full time

Benefits offered by this job

100% work from home

Travel for essential meetings

Comprehensive benefits package

Paid vacation days

Mental health support

Employee share purchase plan

RRSP & TFSA options

Job summary

TELUS Health is seeking a qualified professional to join the Defined Benefit implementation team. You will participate in implementation projects, configure Morneau Shepell software to meet client requirements, and provide ongoing maintenance and support for pension administration clients.

The ideal candidate has a bachelor’s degree in CS/IT or related field, at least 5 years in IT or pension systems, strong problem-solving and communication skills, and hands-on experience with ASP.NET, HTML,

Qualifications

• Bachelor’s degree in computer science, information technology, business analysis, administration, actuarial mathematics, or related field.
• Minimum 5 years IT, system configuration, implementation, or related areas such as pension plan management, workflow management systems or administrative process automation.
• Experience with configuration tools and object-oriented programming concepts.
• Excellent problem-solving, communication, and organizational skills.
• Health and Welfare Benefits and/or Payroll experience preferred.
• Ability to manage multiple assignments, prioritize effectively, and work independently.
• Demonstrated reliability, flexibility, and adaptability in a collaborative team environment.

Responsibilities

• Participate in Defined Benefit implementation and service enhancement projects.
• Configure Morneau Shepell’s proprietary software to meet client requirements.
• Manage problem resolution by analyzing issues and communicating resolution paths.
• Provide maintenance and ongoing support services to existing clients and benefits admin teams.
• Analyze business requirements and produce configuration designs.
• Collaborate with senior team members, business analysts, developers, and project managers in Agile.
• Prepare project estimates, schedules, and deliverable expectations.
• Review technical documentation and system logs to troubleshoot issues.
• Attend internal training sessions to build knowledge of industry topics and Morneau Shepell capabilities.
• Promote teamwork and uphold company values and service excellence.
• Support special projects and ad-hoc tasks as assigned.

Skills

Strong problem-solving

Communication skills

Organizational skills

Work independently

Multi-tasking

Education

Bachelor’s degree in computer science, information technology, business analysis, administration, actuarial mathematics, or related field

Tools

ASP.NET

HTML

JavaScript

SQL

MS SQL Server

Job description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our team and what we’ll accomplish together

The Defined Benefit Implementation Team at TELUS Health is a dynamic group of nearly 300 skilled and motivated professionals, working together to deliver the most competitive integrated systems solutions available. We design, implement, and support a comprehensive Defined Benefit pension administration solution for private and public sector clients.

Our solution stands out due to the proactive and creative contributions of each team member, including business analysts, developers, QA analysts, project managers, and solution designers. We thrive in a dynamic, Agile-driven development environment, fostering collaboration throughout the implementation process and in the ongoing services we provide to our clients.

If you are looking for a rewarding opportunity to make a positive impact on our clients and their pension plan members, this is the perfect role for you!

What you’ll do

• Participate in Defined Benefit implementation and service enhancement projects, configuring Morneau Shepell’s proprietary software to meet client requirements
• Manage problem resolution by analyzing issues, identifying root causes, and communicating clear explanations and resolution paths to clients and team members
• Provide maintenance and ongoing support services to existing clients and benefits administrative teams, ensuring timely responses and high-quality outcomes
• Perform analysis of business requirements and produce configuration designs that align with client needs and system capabilities
• Collaborate with senior team members, business analysts, developers, and project managers to deliver integrated solutions in an Agile environment
• Prepare project estimates, schedules, and deliverable expectations that are realistic and achievable
• Review technical documentation and system logs to troubleshoot issues and debug processing errors
• Attend internal training sessions to build knowledge of industry topics, trends, and evolving Morneau Shepell system capabilities
• Promote teamwork and collegiality while upholding TELUS and Morneau Shepell corporate values and service excellence standards
• Support special projects and ad-hoc tasks as assigned by the implementation team.

What you bring

• Bachelor’s degree in computer science, information technology, business analysis, administration, actuarial mathematics, or a related field
• Minimum 5 years of experience in IT, system configuration, implementation, or related areas such as pension plan management, workflow management systems or administrative process automation
• Experience with configuration tools and object-oriented programming concepts
• Strong problem-solving, communication, and organizational skills
• Excellent technical experience with ASP, ASP.NET, HTML, JavaScript, SQL and MS SQL Server
• Health and Welfare Benefits and/or Payroll experience is strongly preferred
• Ability to manage multiple assignments, prioritize effectively, and work independently
• Demonstrated reliability, flexibility, and adaptability in a collaborative team environment

Great-to-haves

• Experience with pension administration software systems

Salary Range:

$70,000 - $85,000 CAD Annual

Actual total compensation will be determined based on factors such as knowledge, skills, performance and experience. We encourage all qualified candidates to apply, even if the posted salary range doesn’t match your expectations. We’re open to discussing competitive compensation packages tailored to your experience level and expertise.

What’s in it for you

• 100% work from home arrangement with travel requirements for essential meetings
• Long-term, enterprise-level project engagement with extensive exposure to multiple business modules (Pension, Health & Welfare, Payroll, Finance)
• Rich mix of internal and external client interactions and a dynamic, collaborative team driving innovation in our industry
• Comprehensive customizable benefits package to suit your unique needs and lifestyle
• Paid vacation days & well-being days as well as a well-being expense account to help maintain a better work/life balance
• Various investment options such as employee share purchase plan, group RRSP & TFSA, and DC pension plan
• Generous mental health support account to cover the cost of therapy/counseling sessions

A bit about us

We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world.

TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process.

Disclaimer: In accordance with the TELUS Health Solutions Data Center Security Policy, as a condition of employment, all team members whose job functions require they work at a Data Center and/or have access to detailed knowledge of technology related to client service delivery, are subject to a Personnel Security Screening conducted through the Government of Canada.

Note for Quebec candidates: if knowledge of English is required for this position, it is because the team member will be asked, on a regular basis, to interact in English with external or internal parties or to use English applications or software as part of their tasks.

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.