Cloud Incident Command & Control Engineer

CloudFit Software; Lynchburg (VA); On-site; USD 19,864 - 33,117; Full time

Benefits offered by this job

Medical, dental, vision insurance

401(k) and financial advising

3 weeks of PTO

Wellness program

Certification reimbursement

Job summary

A leading cloud services firm in Lynchburg, VA is seeking Cloud Command and Control Engineers. This entry-level role focuses on incident management and customer engagement in a 24x7 environment. Responsibilities include providing leadership during major incidents and supporting customers through various communication channels. Ideal candidates should have excellent customer service skills, adaptability, and a high technical aptitude. The position offers a competitive salary range between $14.42 and $24.04 plus benefits.

Qualifications

• Ability to prioritize tasks/projects efficiently.
• Passion for communicating with stakeholders.
• Entry level role with potential for growth.

Responsibilities

• Monitor automation 24x7x365.
• Engage with customers via phone, email, and tickets.
• Provide leadership on Major Incident Bridges.

Skills

Excellent customer service skills

Adaptability and flexibility

Communication skills

Technical aptitude

Emotional intelligence

Multitasking ability

Critical situation handling

Education

Cloud and DevOps certifications

Degree in Engineering, Mathematics, or Computer Science

Job description

A leading cloud services firm in Lynchburg, VA is seeking Cloud Command and Control Engineers. This entry-level role focuses on incident management and customer engagement in a 24x7 environment. Responsibilities include providing leadership during major incidents and supporting customers through various communication channels. Ideal candidates should have excellent customer service skills, adaptability, and a high technical aptitude. The position offers a competitive salary range between $14.42 and $24.04 plus benefits.