Cloud Incident Command & Control Engineer

CloudFit Software, LLC; Lynchburg (VA); On-site; USD 19,864 - 33,117; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Talkspace, Calm, virtual therapy

401(k), HSA, FSAs

3 Weeks of PTO

15 Paid Company Holidays

Wellness Program

Job summary

A dynamic software company is seeking Cloud Command and Control Engineers in Lynchburg, VA. This entry-level role involves monitoring automation processes and assisting customers through various channels. Ideal candidates possess strong customer service skills, adaptability, and a desire for continuous growth in a fast-paced environment. The position offers a structured career path and competitive salary ranging from $14.42 - $24.04 plus benefits. Become part of a team that values collaboration and customer satisfaction.

Qualifications

• Must have excellent customer service skills.
• Excitement for working in a fast-paced environment.
• Hunger to grow and learn more in a supportive role.

Responsibilities

• Monitor and manage automation processes 24/7.
• Engage with customers through various communication channels.
• Lead Major Incident Bridges effectively.
• Interface with customer management proactively.

Skills

Excellent customer service skills

High adaptability and flexibility

Ability to multitask

Emotional intelligence

Task prioritization

Strong communication skills

High technical aptitude

Desire for career development

Education

Cloud and DevOps certifications

Degree in Engineering, Mathematics, or Computer Science

Job description

A dynamic software company is seeking Cloud Command and Control Engineers in Lynchburg, VA. This entry-level role involves monitoring automation processes and assisting customers through various channels. Ideal candidates possess strong customer service skills, adaptability, and a desire for continuous growth in a fast-paced environment. The position offers a structured career path and competitive salary ranging from $14.42 - $24.04 plus benefits. Become part of a team that values collaboration and customer satisfaction.