Command & Control Engineer

CloudFit Software, LLC; Lynchburg (VA); On-site; USD 19,864 - 33,117; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Talkspace, Calm, virtual therapy

401(k), HSA, FSAs

3 Weeks of PTO

15 Paid Company Holidays

Wellness Program

Job summary

A dynamic software company is seeking Cloud Command and Control Engineers in Lynchburg, VA. This entry-level role involves monitoring automation processes and assisting customers through various channels. Ideal candidates possess strong customer service skills, adaptability, and a desire for continuous growth in a fast-paced environment. The position offers a structured career path and competitive salary ranging from $14.42 - $24.04 plus benefits. Become part of a team that values collaboration and customer satisfaction.

Qualifications

• Must have excellent customer service skills.
• Excitement for working in a fast-paced environment.
• Hunger to grow and learn more in a supportive role.

Responsibilities

• Monitor and manage automation processes 24/7.
• Engage with customers through various communication channels.
• Lead Major Incident Bridges effectively.
• Interface with customer management proactively.

Skills

Excellent customer service skills

High adaptability and flexibility

Ability to multitask

Emotional intelligence

Task prioritization

Strong communication skills

High technical aptitude

Desire for career development

Education

Cloud and DevOps certifications

Degree in Engineering, Mathematics, or Computer Science

Job description

Job Overview

CloudFit Software is seeking Cloud Command and Control Engineers to join our growing Command and Control Center team in beautiful Downtown, Lynchburg, VA.

CloudFit Command and Control Engineers (CCEs) protect our customers’ interests 24x7x365 as they backstop our CloudFit Software Automation. CCEs engage with customers in critical situations, work closely with our executives in a fast paced environment, and interface with customer business, development, and operations via phone, tickets, and email.

“As a C4 engineer, our primary job is incident management and alerting. We match the CFS queue for any alerts/incidents that come through, and when they come through we execute that protocol that was put into place, such as creating bridges/PIR’s, communicating to the On‑Call, as well as doing some initial investigations on our own.” – Charlie Gebetsberger, Command & Control Engineer at CloudFit

Responsibilities

• Monitor / backstop automation 24x7x365
• Engage customers via phone, email, and tickets
• Provide Command and Control leadership on Major Incident Bridges
• Interface with customer and CloudFit executive management both proactively and reactively
• Support customers via phone, email, and tickets

Qualifications

• Excellent customer service skills
• High level of adaptability and flexibility; able to multi‑task and work on numerous projects simultaneously
• Excitement for working in a face‑paced environment
• High degree of emotional intelligence and the ability to empathize with others
• Ability to prioritize tasks/projects and handle critical situations efficiently
• Passion for working and communicating with necessary stakeholders (customers, team members, community members, etc.)
• Excellent communicator with great verbal, written, and interpersonal skills
• High technical aptitude; ability to learn and adapt to new technologies and systems
• Hunger to grow and learn more – this is an entry level role with endless potential for career development

Nice to Have

• Cloud and DevOps certifications
• Proven track record of leading customers digital transformation through cloud services management
• Engineering, Mathematics, Management Information Services or Computer Science Degree (or certificate)

Shift Schedule

*This position will likely be 2nd or 3rd with shift differential*

Frontend Team:

• 1st Shift: Sunday – Wednesday, 7am - 5pm
• 2nd Shift: Sunday – Wednesday, 4pm - 2am
• 3rd Shift: Sunday – Wednesday, 12am - 10am

Backend Team:

• 1st Shift: Wednesday – Saturday, 7am – 5pm
• 2nd Shift: Wednesday – Saturday, 4pm - 2am
• 3rd Shift: Wednesday – Saturday, 12am - 10am

Salary

The salary range for this role is $14.42 - $24.04 + benefits, & perks.

Please note the national salary range listed in the job posting reflects the new hire salary range across levels and U.S. locations that would be applicable to the position. Final salary will be commensurate with the candidate’s final level and location. Also, the range represents salary only and does not include our total rewards package.

Benefits

• Medical, dental, vision insurance, & voluntary health options for you and your family!
• Talkspace, Calm, virtual therapy, counseling
• 401(k), HSA, FSAs, Personal Financial Advisors
• 3 Weeks of PTO, 15 Paid Company Holidays, 8 Giving Back Hours
• Wellness Program: reimbursement, gym discounts, health fairs, & more!
• Recognition Program: Earn & give recognition, annual awards, celebrations

Career Development

• Certification Reimbursement
• User Friendly Career Development Tools & Resources

About CloudFit

CloudFit Software provides customers the ability to quickly iterate on the development of Cloud Solutions while optimizing security, networking, operations, and monitoring through an engineering mindset. We instrument solutions that attempt to reduce the human element by applying automation and engineering to every aspect of a solution’s lifecycle. CloudFit focuses on delivering managed scenarios that meet customer business needs, allowing us to provide core operational outcomes while integrating back with the customer’s existing operations teams.

EEO Statement

CloudFit is an equal opportunities employer and welcomes applications from all sections of society, including veterans. We do not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, gender identity, or any other basis as protected by applicable law.

CloudFit participates in E‑Verify and will provide the federal government with your Form I‑9 information to confirm you are authorized to work in the U.S.

CloudFit is committed to providing reasonable accommodations and support in our recruiting processes for candidates with disabilities, long‑term conditions, mental health conditions, or sincerely held religious beliefs, or who are neurodivergent or require pregnancy‑related support. If you need accommodation, please contact the Talent Acquisition team at [e-mail].

Current Federal Security Clearance or ability to obtain (US Citizenship required).

Please be aware many of our positions require the ability to obtain security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.