Cloud-Forward IT & Business Systems Lead

Acker Merrall & Condit

Buda (IL)

On-site

USD 60,000 - 90,000

Full time

4 days ago

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Job summary

Van-Packer is seeking an IT Support professional to own day-to-day user issues across hardware, software, accounts, printing and connectivity, while guiding the shift toward paperless, cloud-based workflows. You will partner with our MSP to resolve tickets, gradually bring support in-house, manage networks and endpoints, and help implement Odoo ERP and AI-enabled tools with proper security.

This on-site role values ownership and change leadership within a manufacturing environment.

Qualifications

Ownership mindset with self-direction and follow-through.
Broad IT support across help desk, networking, and endpoints in a real-world setting.
Working knowledge of Microsoft 365 and identity/security fundamentals (MFA, permissions).
Clear communication with users at all levels of comfort.

Responsibilities

Day-to-Day IT Support: Own the ticket queue and resolve user issues across hardware, software, accounts, printing, and connectivity.
MSP Partnership: Collaborate with the MSP on tickets and escalations and gradually bring more support in-house.
Network & Endpoints: Maintain network, wireless, and end-user devices across office and shop.
Support the Old, Champion the New: Maintain legacy workflows while shifting toward paperless, cloud-based tools and AI-assisted workflows.
AI Enablement: Identify where AI tools improve workflows and guide their rollout with guardrails.
ERP & Business Systems: Partner on Odoo ERP implementation and ongoing systems support.
Security & Identity: Manage accounts, access, MFA, backups, and patching.
Documentation: Keep clear records of systems and fixes.