VMware & Cloud Support Engineer

Info Way Solutions; Des Moines (IA); In loco; USD 90.000 - 120.000; Tempo pieno

Descrizione del lavoro

Info Way Solutions is seeking a VMware & Cloud Support Engineer to support and optimize enterprise virtualization environments and cloud platforms (AWS, Azure, GCP). The role focuses on high availability, security, and reliability across hybrid infrastructure.

You will collaborate with DevOps, Networking, Security, and App teams, apply patches, and automate tasks using PowerShell, Bash, Python, or Terraform. Strong documentation and incident management are essential.

Competenze

• Hands-on VMware virtualization experience
• 2–6 years in VMware virtualization
• 1–4 years supporting cloud environments
• Experience in enterprise IT support or infrastructure operations
• Familiarity with ITIL processes

Mansioni

• VMware Administration: Manage ESXi hosts, vCenter, clusters, resource pools, DRS/HA, vMotion, and storage integrations.
• Cloud Platform Support: Operational support for AWS, Azure, and Google Cloud Platform services, including compute, storage, networking, IAM, and monitoring.
• Incident and Problem Management: Diagnose and resolve virtualization and cloud-related issues while ensuring minimal downtime.
• Performance Optimization: Monitor system health, tune workloads, and optimize resource utilization.
• Backup and Disaster Recovery: Implement and support backup solutions such as Veeam, Commvault, and other disaster recovery strategies for virtual and cloud workloads.
• Security and Compliance: Apply patches, enforce security baselines, manage access controls, and ensure compliance with organizational standards.
• Automation and Scripting: Use PowerShell, Bash, Python, or Terraform to automate routine tasks and deployments.
• Documentation: Maintain detailed SOPs, architecture diagrams, and troubleshooting guides.
• Collaboration: Work with DevOps, Networking, Security, and Application teams to support business initiatives.

Conoscenze

VMware expertise

Cloud knowledge

Networking fundamentals

Backup solutions

ITIL familiarity

Scripting/Automation

Documentation

Cross-team collaboration

Strumenti

vCenter/ESXi management tools

Veeam/Commvault/Rubrik backups

Terraform

Descrizione del lavoro

The VMware & Cloud Support Engineer will be responsible for supporting, maintaining, and improving enterprise virtualization environments built on VMware technologies, along with cloud platforms such as AWS, Microsoft Azure, or Google Cloud Platform (GCP).

The role focuses on ensuring high availability, performance, security, and reliability across hybrid infrastructure environments.

Key Responsibilities

• VMware Administration: Manage ESXi hosts, vCenter, clusters, resource pools, DRS/HA, vMotion, and storage integrations.
• Cloud Platform Support: Provide operational support for AWS, Azure, and Google Cloud Platform services, including compute, storage, networking, IAM, and monitoring.
• Incident and Problem Management: Diagnose and resolve virtualization and cloud-related issues while ensuring minimal downtime.
• Performance Optimization: Monitor system health, tune workloads, and optimize resource utilization.
• Backup and Disaster Recovery: Implement and support backup solutions such as Veeam, Commvault, and other disaster recovery strategies for virtual and cloud workloads.
• Security and Compliance: Apply patches, enforce security baselines, manage access controls, and ensure compliance with organizational standards.
• Automation and Scripting: Use PowerShell, Bash, Python, or Terraform to automate routine tasks and deployments.
• Documentation: Maintain detailed SOPs, architecture diagrams, and troubleshooting guides.
• Collaboration: Work with DevOps, Networking, Security, and Application teams to support business initiatives.

Required Skills and Qualifications

• VMware Expertise: Hands-on experience with ESXi, vCenter, vSphere, vSAN, and NSX (preferred).
• Cloud Knowledge: Understanding of AWS, Azure, and Google Cloud Platform fundamentals, cloud networking, IAM, and monitoring tools.
• Strong understanding of TCP/IP, DNS, DHCP, VPN, firewalls, and load balancers.
• Experience with backup solutions such as Veeam, Commvault, or Rubrik.
• Familiarity with ITIL processes.
• Proficiency in PowerShell, Bash, or Python.
• Strong infrastructure troubleshooting and problem-solving skills.
• Excellent communication and technical documentation skills.

Preferred Certifications

• VMware Certified Professional (VCP) - Data Center Virtualization or Network Virtualization.
• AWS or Azure Associate-level certification.
• CompTIA Cloud+, Network+, or Security+.
• ITIL Foundation Certification.

Experience Requirements

• 2-6 years of hands-on experience with VMware virtualization.
• 1-4 years of experience supporting cloud environments.
• Experience in enterprise IT support or infrastructure operations.