Cloud & DoD Process Improvement Analyst

Modus21, LLC.; North Charleston (SC); On-site; USD 90,000 - 130,000; Full time

Job summary

Modus21, LLC is a Charleston, SC-based technology consulting firm delivering advisory services to government and global clients. The role focuses on improving organizational processes, workflows, and operational efficiency within NIWC LANT Cloud CITI initiatives.

The candidate will drive process mapping, root-cause analysis, and performance measurement, supporting Lean or Lean Six Sigma efforts across the division while coordinating with stakeholders and guiding change management activities.

Qualifications

• Experience leading or supporting process-improvement initiatives.
• Knowledge of process mapping, performance metrics, and root-cause analysis.
• Familiarity with Lean, Six Sigma, or similar methodologies.
• Experience with AWS cloud operations and cloud service delivery.
• Experience supporting DoD IT programs (DON/DoD).
• Understanding of DoD cybersecurity, governance, and compliance requirements.

Responsibilities

• Provide advisory and analytical support to improve organizational processes, workflows, and operational efficiency.
• Analyze existing business processes, workflows, and operating procedures to identify gaps, redundancies, bottlenecks, and improvement opportunities.
• Develop, track, and report performance metrics, trends, and process improvement outcomes.
• Coordinate with stakeholders across the division to gather requirements and support implementation planning.
• Assist with change management, training materials related to approved process improvements.
• Maintain records, action trackers, and status updates for ongoing improvement initiatives.

Skills

Process improvement

Operations analysis

Management consulting

Lean / Lean Six Sigma

AWS cloud operations

DoD IT programs experience

Education

Bachelor’s degree in business or technical field

Tools

AWS Cloud Services

Job description

Modus21, LLC is a Charleston, SC-based technology consulting firm delivering advisory services to government and global clients. The role focuses on improving organizational processes, workflows, and operational efficiency within NIWC LANT Cloud CITI initiatives.

The candidate will drive process mapping, root-cause analysis, and performance measurement, supporting Lean or Lean Six Sigma efforts across the division while coordinating with stakeholders and guiding change management activities.