Remote Cloud Onboarding & Architecture Analyst

Modus21, LLC.; Virginia; Hybrid; USD 90,000 - 130,000; Full time

Job summary

Modus21, LLC. is a Charleston, SC–based technology consulting firm delivering value through business intelligence and architecture services.

The Cloud Concierge Technical Analyst supports NIWC Atlantic’s CETM effort by guiding application owners through cloud onboarding, architecture requirements, and migration lifecycles. You will facilitate discovery sessions, advise on IaaS/PaaS/SaaS deployments, and coordinate across engineering, security, and operations to ensure successful cloud migrations

Qualifications

• Bachelor’s Degree in a business or technical field.
• 3+ years in business analysis, systems analysis, and/or financial analysis.
• Security+ Certification required or ability to obtain.
• Basic understanding of IT infrastructure, servers, networks, storage, and cloud concepts.
• Clear and concise verbal and written communication for non-technical customers.
• Ability to record customer information, track issues, and document work.
• Ability to use logical reasoning and analysis to solve problems.
• Strong interpersonal and customer service skills.
• Ability to learn and apply new technologies quickly.
• Ability to prioritize and execute tasks in high-pressure environments.
• Self-guided with excellent organizational skills.
• US citizenship and ability to obtain DoD SECRET clearance.

Responsibilities

• Serve as primary contact for application owners migrating to the cloud.
• Conduct technical discovery sessions to translate needs into engineering requirements.
• Provide guidance on cloud cost management, sizing, and budgeting.
• Support IaaS, PaaS, and SaaS in IL2/IL4/IL5/IL6 environments to maximize capabilities.
• Manage expectations, mitigate roadblocks, and coordinate across teams.
• Answer calls, emails, and chats regarding services, billing, and support.
• Coordinate and facilitate core agile ceremonies for team alignment.
• Coordinate with technical teams to resolve incidents affecting data availability.

Skills

Verbal communication

Written communication

Customer service

Analytical thinking

Problem solving

Organizational skills

Education

Bachelor's Degree

Job description

Modus21, LLC. is a Charleston, SC–based technology consulting firm delivering value through business intelligence and architecture services.

The Cloud Concierge Technical Analyst supports NIWC Atlantic’s CETM effort by guiding application owners through cloud onboarding, architecture requirements, and migration lifecycles. You will facilitate discovery sessions, advise on IaaS/PaaS/SaaS deployments, and coordinate across engineering, security, and operations to ensure successful cloud migrations