Cloud Billing Success Specialist

present of AI; San Francisco (CA); On-site; USD 55,000 - 70,000; Full time

Job summary

Pump.co seeks a hands-on support specialist in San Francisco to help customers reduce cloud bills. You will handle inquiries by phone, email, chat, and Slack, diagnose complex issues, and relay product feedback to the team. Knowledge of cloud costs across AWS, GCP, and Azure is useful, with experience in Pylon or HubSpot helping your day-to-day work.

The role emphasizes calm explanations, strong writing, and curiosity, plus collaboration with product and engineering to improve the platform.

Qualifications

• Solid customer support experience.
• Clear written and spoken communication.
• Curiosity when diagnosing issues.
• Comfort collaborating with product and engineering teams.

Responsibilities

• Answer customer questions by phone, email, chat and Slack.
• Dig into tricky problems and provide effective resolutions.
• Pass product feedback to the wider team to influence roadmaps.
• Collaborate with product and engineering teammates to resolve issues.

Skills

Support experience

Clear writing

Clear speaking

Issue diagnosis

Tools

Pylon

HubSpot

Job description

Pump.co seeks a hands-on support specialist in San Francisco to help customers reduce cloud bills. You will handle inquiries by phone, email, chat, and Slack, diagnose complex issues, and relay product feedback to the team. Knowledge of cloud costs across AWS, GCP, and Azure is useful, with experience in Pylon or HubSpot helping your day-to-day work.

The role emphasizes calm explanations, strong writing, and curiosity, plus collaboration with product and engineering to improve the platform.