Closing Experience Coordinator

Land Title Guarantee Company; Loveland, Northern (CO, KY); Hybrid; USD 42,000 - 48,000; Full time

Benefits offered by this job

Competitive Pay

Total Wellness

Long-Term Security

Time to Recharge

Career Advancement

Beyond the Office

Job summary

Land Title Guarantee Company in Loveland, CO seeks a Customer Experience Officer / Receptionist to lead a smooth closing process and greet clients at the door. You coordinate daily activities, entry orders, and data for sellers, buyers, and borrowers while upholding company culture and service standards.

Your background should include clear communication, customer-service experience, and strong computer proficiency.

Qualifications

• High school diploma or equivalent.
• Proficient in clear, professional communication and writing skills.
• Strong computer proficiency and excellent phone communication skills.
• Experience in customer service is strongly preferred.

Responsibilities

• Champion Our Culture: Model and hold others accountable to the Land Title Guarantee Company culture, acting as a supportive coach and mentor to others in the organization.
• Support Our Customers: Serve as a reliable point of contact by answering customer inquiries in a timely, helpful, and accurate manner.
• Manage the Closing Experience: Coordinate daily closing activities to ensure everything runs seamlessly, including managing closing room schedules, calendars, meetings, and events.
• Initiate New Orders: Process incoming customer orders efficiently by following established work procedures for New Order Entry.
• Maintain Customer Data: Accurately compile personal profile information of sellers, buyers, and borrowers within our customer management software.
• Drive Reporting & Compliance: Assist in the creation, preparation, and distribution of vital reports in support of the organization, and compile necessary data for over/short reports and escheating.
• Provide Administrative Excellence: Provide crucial administrative assistance, including document distribution, typing reports and memos, maintaining computer-based and paper files, ordering and maintaining office supplies, and performing other necessary clerical tasks.
• Represent Land Title: Get involved in department marketing activities, which may include representing the company at after-hours functions as requested or required.
• Adapt & Assist: Step in to handle other related duties as assigned to support the team and the broader organization.

Skills

Clear Communication

Customer-First Mindset

Organization & Precision

Education

High School diploma or equivalent

Job description

Land Title Guarantee Company in Loveland, CO seeks a Customer Experience Officer / Receptionist to lead a smooth closing process and greet clients at the door. You coordinate daily activities, entry orders, and data for sellers, buyers, and borrowers while upholding company culture and service standards.

Your background should include clear communication, customer-service experience, and strong computer proficiency.