Closing Associate I

Members-Mortgage-Services; Hutchinson (KS); On-site; USD 38,000 - 52,000; Full time

Job summary

Members-Mortgage-Services is seeking a closing associate in Hutchinson, KS to prepare real estate loans for closing in accordance with underwriting guidelines and to coordinate settlements with lenders, title companies, borrowers and other vendors.

The role emphasizes accuracy, confidentiality, and exceptional customer service while ensuring compliance with TRID and internal QC policies. Prior mortgage experience is preferred but not required.

Qualifications

• Excellent verbal and written communication skills.
• High attention to detail and accuracy in processing documents.
• Strong customer service mindset and professionalism.
• Ability to solve problems and handle changing priorities.
• Capacity to collaborate with coworkers and other departments.

Responsibilities

• Review loan files for data integrity.
• Order payoffs and insurance as applicable.
• Prepare all closing disclosures in compliance with TRID.
• Reconcile closing disclosures with title company and lender.
• Prepare closing documents per MMS policies and procedures.
• Coordinate closing appointments with lender, realtors, borrowers, title companies and vendors.
• Review mortgage loans for compliance with internal QC policy.
• Track and clear post-closing file exceptions.
• Provide exceptional customer service to internal and external customers.
• Familiarize yourself with FNMA and FMAC guidelines.
• Perform other projects and duties as assigned.

Skills

Communication

Attention to detail

Customer service

Problem solving

Collaboration

Confidentiality

Education

High school diploma or equivalent

Job description

Job Details

Job Location: Hutchinson, KS 67501
Position Type: Full Time
Education Level: High School/GED
Travel Percentage: None
Job Category: Admin - Clerical

Summary/Objective

The closing associate position prepares real estate loans to ensure they are closed in conformance with underwriting guidelines, prepares loans for booking and settlement, and tracks and clears post close file exceptions.

Essential Functions May Include

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Review loan files for data integrity.


• Order payoffs and insurance, as applicable.


• Prepare all closing disclosures in compliance with TRID.


• Reconciliation of all closing disclosures with the title company and/or lender.


• Prepare closing documents in compliance with MMS’s policies and procedures.


• Communicate and coordinate the closing appointment as a team member, along with the lender, realtors, borrower, title companies, and other vendors.


• Review all mortgage loans for compliance with internal QC policy.


• Track and clear all post-closing file exceptions, as applicable.


• Provide exceptional customer service to both internal and external customers.


• Familiarize yourself with FNMA and FMAC guidelines.


• Performs other projects and duties as assigned.

Competencies

• Ensure maintenance of confidentiality and compliance regulations.


• Maintain a professional, friendly and helpful relationship with all staff and members.


• Performs all essential job functions and responsibilities in a timely and professional manner.


• Observes all MMS guidelines and policies.

Qualifications Required Education and Experience

• Equivalent to a high school education.


• Prior mortgage industry experience is preferred, but not required.


• Must successfully demonstrate a high level of professionalism while working with coworkers and customers.


• Requires excellent verbal and written communication skills with a demonstrated ability to successfully maintain confidentiality.


• Strong customer service skills.


• Problem solving skills.


• Strong attention to detail.


• Capacity to adapt to changing priorities and needs.


• Ability to collaborate with coworkers and other departments.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, and photocopiers.

Physical Demands

While performing the duties of this job, the employee is regularly required to, stand or sit, talk, hear, and operate a computer and telephone.

Disclaimer

This job description is designed to provide a general overview of the requirements of the job and does not entail a comprehensive listing of all activities, duties, or responsibilities that will be required in this position.