Store Operations Leader - Health & Customer Experience

CVS Health; Santa Clara (CA); On-site; USD 33,000 - 52,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Retirement savings

Wellness programs

Job summary

CVS Health is seeking an Operations Manager to lead store execution and performance, driving loyalty through excellent customer service. Reporting to Store Manager, you will foster an engaged team, implement policies, and oversee staffing, training, and financial management at a CVS/pharmacy location.

The role emphasizes supervising store crews, delivering operational improvements, and maintaining a strong customer service culture.

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store's crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Skills

Analytical skills

Deductive reasoning

Computer skills

Communication skills

Leadership

Supervision

Influencing

Education

High school diploma or equivalent

Tools

Computer literacy

Job description

CVS Health is seeking an Operations Manager to lead store execution and performance, driving loyalty through excellent customer service. Reporting to Store Manager, you will foster an engaged team, implement policies, and oversee staffing, training, and financial management at a CVS/pharmacy location.

The role emphasizes supervising store crews, delivering operational improvements, and maintaining a strong customer service culture.