Clinical Trial Scheduling Specialist

Dana-Farber Cancer Institute; Boston (MA); On-site; USD 46,000 - 54,000; Full time

Job summary

Dana-Farber Cancer Institute in Boston seeks a Protocol Scheduler I to manage all aspects of scheduling for patients on clinical trials, ensuring adherence to protocol guidelines and exceptional customer service.

You will coordinate treatments, tests, and visits with clinicians and staff, maintain scheduling templates, support patient education, and help ensure compliance and timely care. A high school diploma is required, with a bachelor’s degree encouraged.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• Experience in healthcare/administrative support is a plus.
• Strong communication and empathy skills for diverse patients and teams.
• Ability to organize tasks, manage priorities, and meet deadlines.
• Knowledge of clinical trial processes and regulatory concepts is beneficial.

Responsibilities

• Schedule and coordinate patient assessments, tests, and treatments per protocol.
• Ensure adherence to department and protocol-specific scheduling guidelines.
• Communicate scheduling plans effectively to patients, families, and staff.
• Maintain accurate patient data and update scheduling templates as needed.
• Assist in developing or updating scheduling processes and tools.

Skills

Time Management

Communication

Customer service

Quality Assurance

Critical Thinking

Education

High School Diploma

Bachelor's Degree

Job description

Dana-Farber Cancer Institute in Boston seeks a Protocol Scheduler I to manage all aspects of scheduling for patients on clinical trials, ensuring adherence to protocol guidelines and exceptional customer service.

You will coordinate treatments, tests, and visits with clinicians and staff, maintain scheduling templates, support patient education, and help ensure compliance and timely care. A high school diploma is required, with a bachelor’s degree encouraged.