Clinical Trainer

Integrated Pain Solutions PLLC; Jacksonville (NC); Presencial; USD 52 000 - 78 000; Tempo integral

Resumo da oferta

Summit Spine & Joint Centers is seeking a Clinical Trainer to deliver initial and ongoing training for Medical Assistants, Front Desk staff, and ASC support personnel. The role partners with Assistant Managers and Preceptors to ensure curricula are followed, competency is developed, and targeted retraining is provided to address gaps.

The Clinical Trainer reports to the Director, Training & Development and will maintain training records, support onboarding, and travel to multiple locations to

Qualificações

• Minimum of one year of clinical experience.
• Experience using eClinicalWorks required.
• Experience training, mentoring, or developing healthcare employees preferred.
• Bachelor's degree preferred, or equivalent combination of education, training, and experience.

Responsabilidades

• Coordinate and support initial and ongoing training, including direct instruction when needed.
• Provide specialized training and targeted retraining to address identified competency and performance gaps.
• Observe and audit employee work to identify training needs and reinforce established standards.
• Support competency assessments and skills validation in partnership with Preceptors and operational leadership.
• Maintain training records, monitor completion of required training, and communicate progress and gaps to Assistant Managers.
• Partner with Assistant Managers and designated Preceptors to support new-hire orientation and consistent delivery of established training curricula.
• Provide guidance and resources to Preceptors to support effective, consistent hands-on training.
• Coordinate training activities with operational leadership to minimize disruption to daily clinic and ASC operations.
• Provide on-site education and support when workflow changes, performance concerns, or operational needs require additional training.
• Reinforce established clinical workflows, documentation requirements, patient safety practices, and operational standards.
• Support the development, maintenance, and improvement of training materials, manuals, and competency tools.
• Identify opportunities to improve training effectiveness and consistency with leadership.

Conhecimentos

Strong communication

Interpersonal skills

Instructional skills

Training experience

Travel willingness

Formação académica

Bachelor's degree preferred

Clinical experience equivalent

Ferramentas

eClinicalWorks

Descrição da oferta de emprego

Description

Company Overview

Summit Spine & Joint Centers (SSJC) is a rapidly growing, multi-state spine and joint care organization providing integrated clinical, surgical, and imaging services. Our care teams include Integrated Pain Solutions and Savannah Pain Management, operating as part of the SSJC organization. We are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand.

Position Summary

The Clinical Trainer supports the delivery of initial and ongoing training for Medical Assistants, Front Desk staff, and designated ASC support personnel. This role partners with Assistant Managers and Preceptors to ensure new employees receive established training curricula, supports competency development, and provides targeted training and retraining to address identified gaps. The Clinical Trainer reports to the Director, Training & Development.

Training & Competency Development

• Coordinate and support initial and ongoing training, including direct instruction when needed.
• Provide specialized training and targeted retraining to address identified competency and performance gaps.
• Observe and audit employee work to identify training needs and reinforce established standards.
• Support competency assessments and skills validation in partnership with Preceptors and operational leadership.
• Maintain training records, monitor completion of required training, and communicate progress and gaps to Assistant Managers.

Onboarding & Operational Support

• Partner with Assistant Managers and designated Preceptors to support new-hire orientation and consistent delivery of established training curricula.
• Provide guidance and resources to Preceptors to support effective, consistent hands-on training.
• Coordinate training activities with operational leadership to minimize disruption to daily clinic and ASC operations.
• Provide on-site education and support when workflow changes, performance concerns, or operational needs require additional training.
• Reinforce established clinical workflows, documentation requirements, patient safety practices, and operational standards.
• Support the development, maintenance, and improvement of training materials, manuals, and competency tools.
• Partner with the Director, Training & Development to identify opportunities to improve training effectiveness and consistency.
• Support implementation of new workflows, systems, and operational initiatives through employee education.
• Identify recurring training and competency gaps and recommend improvements.
• Maintain proficiency in eClinicalWorks and other operational systems to support employee training and workflow accuracy.

Professional Standards

• Communicate professionally and respectfully with patients, providers, employees, leadership, and external partners.
• Maintain professionalism and composure in demanding situations, using established escalation procedures when appropriate.
• Exercise sound judgment, maintain confidentiality, and adhere to established patient safety and organizational policies.
• Perform other duties as assigned.

Qualifications

Education & Experience

• Minimum of one year of clinical experience required.
• Experience using eClinicalWorks required.
• Experience training, mentoring, or developing healthcare employees preferred.
• Bachelor's degree preferred, or equivalent combination of education, training, and experience.

Knowledge, Skills & Abilities

• Strong communication, interpersonal, and instructional skills.
• Ability to train employees with varying levels of experience and learning needs.
• Strong knowledge of clinical workflows, documentation requirements, and patient care standards.
• Ability to assess employee competency, identify training gaps, and provide constructive feedback.
• Strong organizational, problem-solving, and time-management skills.
• Ability to work collaboratively with operational leadership, Preceptors, and frontline teams.
• Willingness to travel regularly to assigned locations to deliver training and support operational needs.

The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances. The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.