Assistant Manager, Clinical Operations

Summit Spine and Joint Centers; Decatur (GA); Presencial; USD 70.000 - 90.000; Jornada completa

Descripción de la vacante

Summit Spine and Joint Centers is seeking an Assistant Manager, Clinical Operations to oversee daily clinic operations across Decatur and Hillandale locations. You will supervise Front Desk and MA teams, manage staffing and workflow, and uphold clinical and operational standards to ensure a positive patient experience.

You will partner with State Operations Leadership, conduct performance evaluations, and drive workforce development.

Formación

• Experience in healthcare operations or multi-site environments.
• Proven leadership and team development abilities.
• Experience with electronic health records and scheduling systems.

Responsabilidades

• Directly supervise Senior Clinical Leads, Medical Assistant Leads, Front Desk Leads, Medical Assistants, and Front Desk staff across assigned locations.
• Manage employee schedules and staffing coverage across locations in partnership with scheduling staff.
• Lead team huddles, provide coaching and support, reinforce accountability and engagement.
• Conduct performance evaluations, recognize contributions, address concerns, and manage corrective actions with HR.
• Maintain proactive communication between State Operations Leadership and frontline teams with regular updates and issue resolution.

Conocimientos

Leadership

Communication

Coaching

Problem-solving

Travel readiness

Educación

Bachelor's degree

Herramientas

eClinicalWorks

Descripción del empleo

• Location 484 Irvin Court,Suite 110,Decatur, GA, 30030,United States
• Employee Type FT Exempt

Company Overview:

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state Interventional Pain Management group practice providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include Integrated Pain Solutions in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. As one of the largest single-specialty practices in the nation, we are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Position Summary:

The Assistant Manager, Clinical Operations is responsible for the daily operations, workforce management, and performance of assigned clinics and designated Ambulatory Surgery Center (ASC) support functions. This role provides direct leadership to frontline teams, ensures consistent execution of established workflows and operational standards, and supports a positive experience for patients, providers, and employees.The Assistant Manager maintains an active presence across assigned locations, resolves operational challenges, develops employees, and partners with State Operations Leadership to achieve operational goals. This is a full-time, benefited position with Summit Spine & Joint Centers, reporting to the VP, Clinical Operations. The assigned locations include our Decatur and Hillandale clinics.

• Directly supervise Senior Clinical Leads, Medical Assistant Leads, Front Desk Leads, Medical Assistants, and Front Desk employees across assigned locations.
• Manage employee schedules, staffing coverage, call-outs, and workforce adjustments in partnership with the Employee Scheduling Specialist, escalating significant concerns to State Operations Leadership as needed.
• Lead team huddles, provide coaching and support, reinforce accountability, and build a capable, engaged workforce.
• Conduct performance evaluations, recognize employee contributions, address performance concerns, and manage corrective actions in partnership with Human Resources.
• Maintain proactive communication between State Operations Leadership and frontline teams, providing regular updates on operational priorities, staffing, performance trends, and concerns while recommending solutions as needed.

Training, Onboarding & Employee Development:

• Own the onboarding and integration of new employees, including orientation plans, designated Preceptors, and ongoing progress monitoring.
• Partner with Training & Development to ensure employees complete required training and competency milestones.
• Conduct new-hire check-ins and stay interviews, address employee concerns, recognize individual strengths, and identify opportunities for professional growth and retention.
• Participate in ongoing leadership and professional development.

Daily Operations & Performance:

• Oversee daily Front Desk and MA operations across assigned clinics and designated ASC support functions, including ASC check-in, check-out, Pre-Op MAs, and Fluoroscopy MAs.
• Reinforce adherence to established clinical workflows, documentation requirements, safety protocols, and operational standards.
• Monitor operational performance, including patient experience, scheduling accuracy, workflow efficiency, and productivity. Identify gaps and implement corrective actions.
• Maintain a consistent, hands-on presence across assigned locations, actively supporting employees and providers, identifying operational challenges, and leading by example while reinforcing accountability.
• Manage staffing, labor utilization, supplies, and day-to-day operating expenses within established guidelines.

Operational Support & Escalations:

• Serve as the primary escalation point for workflow errors, appointment corrections, provider order entry concerns, and other operational issues.
• Ensure issues involving provider orders are addressed accurately and promptly, coordinating with providers when clinical clarification or additional direction is needed.
• Provide hands-on Front Desk and MA support when staffing shortages or operational needs require additional coverage.
• Serve as the primary operational point of contact for providers, addressing daily concerns and coordinating workflow improvements.
• Resolve patient complaints and service concerns, identify recurring issues, and implement improvements that strengthen the patient experience.
• Escalate significant or unresolved issues to State Operations Leadership.

Facilities & Resource Management:

• Oversee daily facility needs, including supplies, equipment, physical plant concerns, and general facility readiness.
• Identify maintenance and facility issues and coordinate resolution by following defined ‘Facilities and/or IT’ Ticketing Processes, supported by State Operations Leadership.
• Help maintain safe, organized, functional, and patient-ready environments.

Qualifications

Education & Experience:

• Bachelor's degree preferred, or equivalent combination of education, training, and experience.
• Experience in healthcare operations, preferably in a multi-site environment.
• Demonstrated experience in team leadership, employee development, or operational supervision.
• Experience with electronic health records and healthcare scheduling systems preferred.

Knowledge, Skills & Abilities:

• Strong leadership, communication, coaching, and problem-solving skills.
• Ability to manage staffing, daily operations, and team performance across multiple locations.
• Ability to build effective relationships with providers, employees, and leadership.
• Commitment to patient experience, employee development, and operational excellence.
• Proficiency in eClinicalWorks and other operational systems, or ability to develop proficiency.
• Ability to travel between assigned locations and provide hands-on support as needed.

Position Expectations:

This is a field-based leadership position requiring consistent visibility and active engagement across assigned locations. The Assistant Manager is accountable for the performance of assigned teams, consistent execution of operational standards, timely resolution of issues, and effective use of available resources.

The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances. The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers’ work; and use established de-escalation and escalation procedures when appropriate. The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.