Clinical Systems Training & Adoption Specialist

Akido Companies Internal Job Board; Rhode Island; Hybrid; USD 80,000 - 90,000; Full time

Job summary

RI Primary Care Medical Group is seeking a Clinical Systems Training & Support Specialist in Rhode Island. The role leads training material development, ensures consistent workflows across sites, and acts as the frontline resource for staff adopting new tools and processes in multiple clinical environments.

You will train physicians, nurses, and staff across diverse clinical systems, support go-lives, and collaborate with IT, departments, and external partners to drive adoption and

Qualifications

• 2+ years in healthcare IT, EHR support, clinical training, or workflow optimization.
• Experience assessing and redesigning clinical or administrative workflows.
• Proven ability to deliver training across multiple systems in a healthcare setting.
• Strong communication, interpersonal, and problem-solving skills.
• Experience developing end-user documentation, workflow maps, and training materials.
• Ability to learn and train on new systems quickly.
• Comfortable supporting staff and leadership through operational transitions.
• Ability to travel to practice sites across Rhode Island

Responsibilities

• Assess current-state workflows with stakeholders to identify gaps and improvement opportunities.
• Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption.
• Develop workflow documentation, process maps, and transition guides.
• Facilitate communication across practices, internal departments, and external partners to ensure alignment.
• Monitor post-implementation adoption and surface feedback to management.
• Deliver on-site and virtual training for physicians, nurses, and support staff across clinical and admin systems.
• Develop training programs that connect system use to broader operational and clinical context.
• Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions.
• Assess end-user proficiency and provide follow-up training as needed.
• Create and maintain training materials, quick reference guides, tip sheets, and SOPs.
• Support adoption of emerging tools, including AI-assisted applications.
• Stay current on system updates and evolving best practices.
• Log and track support interactions in the ticketing system.

Skills

Healthcare IT

EHR support

Workflow optimization

Training delivery

Communication

Documentation

Problem-solving

Travel readiness

Education

Associate's or Bachelor's degree in Healthcare/Health IT/Health Administration

Clinical background (MA/LPN/RN)

Tools

Epic

Cerner

athenahealth

eClinicalWorks

Job description

RI Primary Care Medical Group is seeking a Clinical Systems Training & Support Specialist in Rhode Island. The role leads training material development, ensures consistent workflows across sites, and acts as the frontline resource for staff adopting new tools and processes in multiple clinical environments.

You will train physicians, nurses, and staff across diverse clinical systems, support go-lives, and collaborate with IT, departments, and external partners to drive adoption and