Healthcare IT Training & EHR Adoption Specialist

Akido Labs

Rhode Island

Hybrid

USD 80,000 - 90,000

Full time

14 days+

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Job summary

Akido Labs is seeking a Healthcare IT Training & Support Specialist to standardize training across Rhode Island practices as we expand. You will own training materials, support go-lives, and drive adoption of EHR and clinical tools across sites.

With 2+ years in healthcare IT, you will design workflows, deliver multi-system training, and collaborate with clinicians and staff to ensure smooth transitions during acquisitions and technology expansions.

Qualifications

2+ years in healthcare IT, EHR support, clinical training, or workflow optimization.
Experience assessing and redesigning clinical or administrative workflows.
Proven ability to deliver training across multiple systems in a healthcare setting.
Strong communication, interpersonal, and problem-solving skills.
Experience developing end-user documentation, workflow maps, and training materials.
Ability to learn and train on new systems quickly.
Comfortable supporting staff and leadership through operational transitions.
Ability to manage competing priorities and travel to practice sites across Rhode Island.

Responsibilities

Assess current-state workflows with stakeholders and staff to identify gaps and improvement opportunities
Design and implement updated workflows that integrate across departments, systems, and third-party partners with minimal disruption
Develop workflow documentation, process maps, and transition guides
Facilitate communication across practices, internal departments, and external partners to ensure alignment
Monitor post-implementation adoption and surface feedback to management
Deliver on-site and virtual training for physicians, nurses, and support staff across a wide range of clinical and administrative systems
Develop training programs that connect system use to broader operational and clinical context
Provide at-the-elbow (ATE) support during go-lives, upgrades, and workflow transitions
Assess end-user proficiency and provide follow-up training as needed
Create and maintain training materials, quick reference guides, tip sheets, and SOPs
Support adoption of emerging tools, including AI-assisted applications
Stay current on system updates and evolving best practices
Support EHR and technology optimization to meet member needs
Partner with cross-functional teams to drive continuous improvement