Clinical Support Tech II: Hands-On Patient Care & Unit Support

UNC Health Care; Chapel Hill (NC); On-site; USD 26,000 - 37,000; Full time

Job summary

The Clinical Support Technician II at UNC Health Care System in Chapel Hill, NC assists professional caregivers, transports patients and equipment, and maintains patient rooms and unit desk operations. It involves sterile technique, infusion monitoring, and coordinating unit communications.

The role includes clerical duties, data entry, PI audits, and basic patient care tasks under supervision, with emphasis on safety, accuracy, and helping care teams deliver quality patient care.

Qualifications

• High school diploma or GED required.
• Nursing Assistant I and II licenses required/recognized.
• BLS certification required.
• 1 year of clerical or customer service experience.
• 3 months of nursing assistant experience.
• Fluent in English (verbal and written).

Responsibilities

• Assist physicians and other health care providers with routine examinations and procedures, and procure equipment and supplies.
• Review patient care documentation and report significant changes to nurse or physician.
• Perform clerical tasks: organize workload, greet visitors, search information, review and revise orders, answer calls, transcribe orders, maintain medical records, conduct QA audits and inventory checks.
• Provide administrative and clerical support including PI audits and data entry.
• Provide clinical support: clean work area, maintain equipment, troubleshoot software/hardware, change linens, restock supplies, transport patients and specimens, orient new staff and students.
• Provide direct patient care per plan of care: bathing, dressing, feeding, ambulation, measure vital signs, may perform specimen collection, wound care, IV care, catheter care, tube feedings.
• Reinforce patient teaching and distribute educational materials.

Skills

English fluency

Clerical experience

Nursing assistant experience

Education

High school diploma or GED

Nursing Assistant I/II license

BLS certification

Tools

Basic computer skills

Job description

The Clinical Support Technician II at UNC Health Care System in Chapel Hill, NC assists professional caregivers, transports patients and equipment, and maintains patient rooms and unit desk operations. It involves sterile technique, infusion monitoring, and coordinating unit communications.

The role includes clerical duties, data entry, PI audits, and basic patient care tasks under supervision, with emphasis on safety, accuracy, and helping care teams deliver quality patient care.