Clinical Support Tech

Westchester Medical Center; Village of Suffern (NY); On-site; USD 42,000 - 56,000; Full time

Job summary

Westchester Medical Center in New York seeks a Clinical Support Tech to greet patients and visitors, support the Coordination of Care department, and help prepare patients for procedures in a fast-paced hospital setting.

You will assist with scheduling, registration, co-pay collection, and provide reports to MD offices upon request, while maintaining strong organizational and customer service skills and ensuring infection-control policies are followed.

Qualifications

• Minimum two years of experience in a clinical setting.
• Scheduling and registration experience required.
• Knowledge of basic patient care functions.
• Strong organizational and customer service skills.

Responsibilities

• Greet patients and ensure prescription are present, coordinating with schedulers or MD offices.
• Assist staff with preparing patients for procedures and directing to changing rooms/restrooms.
• Assist with scheduling appointments and resolving scheduling issues.
• Register patients for procedures and collect co-payments as needed.
• Distribute paperwork and provide CDs or faxes to MD offices upon request.
• Obtain prior mammography/breast US images for comparison.

Skills

Customer service

Organizational skills

Scheduling

Registration

Computer skills

Education

High School Diploma

Tools

MS Office

Job description

The Clinical Support Tech greets all patients and visitors entering the department.

Responsibilities:

• Ensures that all patients have a prescription; if needed, contacts the schedulers or MD office to obtain it.
• Assists the nursing and technical staff with preparing patients for their procedure (ie: direct them to changing room, or restroom.)
• Assist patients with scheduling appointments with the Coordination of Care department.
• Handles scheduling issues with the Coordination of Care.
• Distributes patients' paperwork to appropriate area, notifying the area of the patient's arrival. Registers patients for scheduled procedure.
• Collects and documents any co-payments that may be due at time of service.
• Enters requisition orders as needed.
• Provides CDs and/or faxes reports to MD offices upon request.
• Monitors the supply of patient robes.
• Responsible for obtaining previous mammography/breast US images and reports from other imaging facilities for comparison.

QUALIFICATIONS/REQUIREMENTS:

Minimum two years of experience in a clinical setting, either in an acute hospital setting or medical office, with knowledge of basic patient care functions. Scheduling and registration experience required. Computer skills required. Strong organizational skills are essential. Excellent customer service skills necessary.

Education:

High school Diploma.

Other:

If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.