Breast Center Representative

Westchester Medical Center Health Network; Kingston (OK); On-site; USD 27,000 - 38,000; Full time

Job summary

Westchester Medical Center Health Network seeks a clerical support staff member in the Breast Center to assist with registration, reception, and non-clinical functions. You will greet outpatients, answer calls, and relay messages to staff, while contributing to process improvements and CQI activities.

The role involves maintaining patient confidentiality, assisting with image retrieval and file handling, and supporting Radiologists and Administration with daily clerical-reception duties.

Qualifications

• 1–2 years experience in a medical setting preferred.
• High School diploma or equivalent required.
• Excellent verbal and written communication skills.
• Maintain patient confidentiality and professionalism.
• Assist with CQI/QA activities and data collection.

Responsibilities

• Register patients and greet outpatients; inform staff of arrivals.
• Answer calls, take messages, and relay to appropriate personnel.
• Suggest improvements to office productivity and paper flow.
• Obtain and route patient imaging and prepare files for radiology use.
• Control hospital costs by proper ordering of supplies.
• Assist in development of department goals and future opportunities.

Skills

Clerical skills

Communication

Patient greeting

Data collection

PACS usage

Education

High School diploma or equivalent

Tools

PACS

MRS system

Job description

To support the staff in the organization and implementation of non-clinical functions of the Breast Center and special clerical duties.

Responsibilities

• Demonstrates proficiency in clerical functions: registration, filing, and other clerical duties as assigned.
• Greets outpatients upon arrival and informs proper staff of their arrival. Answers incoming calls, takes and relates messages to available personnel using proper phone technique.
• Conceptualize, design and implement improvement in office productivity, such as paperwork elimination, improved paper flow, and upgrading of antiquated systems.
• Obtains comparison images on patients as requested by the Radiologist. Works with file room to assist patients with obtaining their HealthAlliance images for pick-up or to be sent to outside facilities.
• Demonstrates responsibility for the containment of Hospital costs through appropriate ordering of supplies, recovery of patient charges and conservation of supplies.
• Assists in development of department goals. Assists in identifying the strengths and opportunities for future development.
• Maintains patient confidentiality. Provides psychological support to patients to ease fears and permit ventilation of anxieties.
• Performs other clerical-reception duties as requested by Radiologists and Administration.
• Participates in data collections. Understands process and impacts of CQI program. Assists with ongoing QA/CQI activities.
• Displays efficiency in using the PACS for scanning documents, looking up patient history and tasks related to image disks. Maintains current with MRS system, attending update training sessions when necessary. Keeps staff and radiologists informed of changes in reporting.

EXPERIENCE

• Excellent human relations and oral/written communication skills. 1 - 2 years experience, preferably in a medical field.

EDUCATION

• High School diploma or equivalent