Patient Care Tech

Kroger Family of Companies; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Job summary

Kroger Family of Companies seeks a Patient Care Technician to support clinic operations and patient flow. Under the day-to-day supervision of the on-duty NP/PA, you will assist with administrative tasks, EHR documentation, and patient intake, ensuring a stellar patient experience.

You will greet patients, manage front-desk activities, collect payments and insurance information, obtain vital signs, and document in the EHR while complying with HIPAA and company policies.

Qualifications

• High School Diploma or GED required.
• Basic computer skills.
• Excellent administrative, communication, and organizational skills with high attention to detail.
• Basic math skills (counting, addition, subtraction).
• Ability to work cooperatively in a fast-paced, team-based environment.
• Excellent customer service, organizational, and task management skills.

Responsibilities

• Greet customers or potential patients in the front area or near the clinic.
• Clean and organize the clinic space daily and disinfect equipment.
• Assist with HIPAA-compliant front-desk questions and scope of services.
• Manage waiting room flow using the Patient Queue and Appointment tools.
• Complete registration and place patients under the scheduler book for the provider on duty.
• Verify patient identity with government-issued ID.
• Describe payment options and collect payments in the EHR.
• Collect insurance information and log it in the EHR.
• Scan documents or escalate to the provider for scanning.
• Escort patients to exam rooms and note chief complaints.
• Obtain vital signs and patient history and enter into the EHR.
• Support waiting patients with registration, wait times, services, and payments.
• Answer phones and handle patient/provider callbacks per policy.
• Participate in off-site events as needed.
• Prepare weekly supply orders for provider approval and ship laboratory specimens.
• Float duties: travel to clinics within a geographic area.
• Assist with specimen collection when trained and permitted.

Skills

Administrative skills

Communication skills

Organizational skills

Customer service

Teamwork

Education

High School Diploma or GED

Tools

EHR familiarity

Computers

Job description

Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.

RESPONSIBILITIES

Assist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission Accreditation

• Greet any customers or potential patients while in the front area or near the clinic
• Clean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfection
• Answer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)
• Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flow
• Complete the registration process, placing the patient under the respective scheduler book for the provider on duty
• Verify the patient or responsible party's identity using a government-issued source
• Determine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHR
• Collect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHR
• Scanning all appropriate documents or alert the provider if they need to complete the scanning
• Escort the patient to the exam room and determine the patient's chief complaint
• Obtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competencies
• Continue to process the patients in the waiting following appropriate clinic flow
• Provide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methods
• Answer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policy
• Participate in and prepare for off-site events as needed
• Put together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shipping
• If a float: Travel to designated clinics within a specified geographic area
• Advanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of provider
• Must be able to perform the essential job functions of this position with or without reasonable accommodation

QUALIFICATIONS Minimum

• High School Diploma or GED*

Basic computer skills

Excellent administrative, communication, and organizational skill with high attention to detail

Basic math skills (i.e., counting, addition, and subtraction)

Ability to work cooperatively in a fastpaced, teambased environment

Excellent customer service, organizational, and taskmanagement skills

Desired

Any previous experience in retail, customer service, or healthcare

Knowledge of infection control practices