Triage Tech

Birmingham Gastroenterology; Birmingham, Northern (AL, KY); Hybrid; USD 28,000 - 38,000; Full time

Job summary

Birmingham Gastroenterology seeks a patient-focused Medical Office Assistant to support front desk and clinical operations in Birmingham, AL. You will greet patients, manage flow, take vitals, and help with light MA tasks while maintaining accurate records and a courteous, professional demeanor.

Responsibilities include ensuring HIPAA compliance, using EHR systems, managing supplies, and coordinating with physicians and staff to deliver organized, compassionate care.

Qualifications

• High school diploma or equivalent.
• Minimum 1 year medical office experience preferred.
• Excellent time management and organizational skills.
• Ability to communicate orally and in writing with patients, doctors and staff.
• Knowledge of Electronic Health Records (EHR) and related processes.
• Typing speed of 35–40 words per minute.
• Experience with assisting patient needs.
• BLS or ALS certification.

Responsibilities

• Greet patients and ensure a welcoming, courteous environment.
• Take and record patient vitals and verify correct patient with chart and physician.
• Manage patient flow from front desk to exam rooms.
• Communicate with patients if physicians are late or running behind.
• Maintain cleanliness and disinfection of clinic areas and equipment.
• Supply exam rooms and manage inventory and ordering of supplies.
• Assist with precertifications and light MA tasks as needed.
• Ensure HIPAA guidelines are observed and followed.

Skills

Time management

Communication

HIPAA compliance

Patient care

Medical terminology

Typing speed 35-40 wpm

Customer service

Teamwork

EHR proficiency

Education

High school diploma or equivalent

Tools

Electronic Health Records (EHR)

Job description

Description

• Multitasking, organization with high degree of emphasis on department teamwork.
• Deliver a high degree of cheerful, caring, and courteous customer-centered care when engaging patients every day. Always greeting patients in a pleasant and welcoming manner
• Neat professional appearance, always adhering to appearance standards.
• Excellent customer service and organizational skills
• Checks daily assignments
• Take and record patient vitals and required additional information, verifying correct patient with correct chart and physician, using two identifiers such as name & DOB
• Manage patient flow from front desk to exam room
• Communicates with patients if physician is late or running behind
• Ensures disinfection and cleanliness of all clinic areas, triage equipment, exam rooms and waiting rooms.
• Keeps entry doors cleaned and disinfected
• Supplies exam rooms, keeping inventory and ordering all necessary supplies
• Keeps inventory of sample closets, disposing of all expired meds in approved receptacles.
• Travels to satellite clinics if need arises
• Works to improve healthcare services
• Identifies quality assurance and risk management issues reporting to appropriate management team
• Light MA task such as precertifications, performing breath test or calling to confirm appointments.
• Always observes HIPAA guidelines

Requirements

The minimum qualifications required to successfully perform this position are the following:

• High school diploma or equivalent
• Minimum of 1 year work experience with knowledge of medical field, physician office experience preferred
• Excellent time management skills
• Ability to communicate orally and in writing to patients, doctors and staff
• Knowledge of Electronic Health Records and Processes
• To be able to type a minimum of 35-40 wpm
• Experience with assisting patient needs
• BLS or ALS certification