Clinical Support Tech

Westchester Medical Center Health Network; Village of Suffern (NY); On-site; USD 25,000 - 36,000; Full time

Job summary

Westchester Medical Center Health Network is seeking a Clinical Support Tech to greet patients, assist with procedures, and coordinate care within the department. The role involves scheduling, registration, collecting co-pays, and handling paperwork, with an emphasis on customer service and accurate recordkeeping.

The ideal candidate will have at least two years of clinical experience in a hospital or medical office, strong computer skills, and excellent organizational abilities.

Qualifications

• Minimum two years of clinical setting experience.
• Scheduling and registration experience required.
• Computer skills and strong organizational abilities.
• Excellent customer service skills.

Responsibilities

• Greet patients and visitors and confirm procedures.
• Assist with preparing patients for procedures and direct to changing/restroom.
• Schedule appointments and coordinate care; resolve scheduling issues.
• Distribute paperwork and register patients for procedures.
• Collect co-pays; enter requisition orders as needed.
• Provide reports to MD offices on request; transfer imaging reports.
• Monitor patient robes supply; obtain prior imaging for comparison.

Skills

Clinical experience

Scheduling

Registration

Computer skills

Organization

Customer service

Education

High school diploma

Job description

The Clinical Support Tech greets all patients and visitors entering the department.

Responsibilities

• Ensures that all patients have a prescription; if needed, contacts the schedulers or MD office to obtain it.
• Assists the nursing and technical staff with preparing patients for their procedure (ie: direct them to changing room, or restroom.)
• Assist patients with scheduling appointments with the Coordination of Care department.
• Handles scheduling issues with the Coordination of Care.
• Distributes patients' paperwork to appropriate area, notifying the area of the patient's arrival. Registers patients for scheduled procedure.
• Collects and documents any co-payments that may be due at time of service.
• Enters requisition orders as needed.
• Provides CDs and/or faxes reports to MD offices upon request.
• Monitors the supply of patient robes.
• Responsible for obtaining previous mammography/breast US images and reports from other imaging facilities for comparison.

Qualifications/Requirements

Minimum two years of experience in a clinical setting, either in an acute hospital setting or medical office, with knowledge of basic patient care functions. Scheduling and registration experience required. Computer skills required. Strong organizational skills are essential. Excellent customer service skills necessary.

Education

High school Diploma.

Other

If applicable, the individual performing this job may reasonably anticipate coming into contact with human blood and other potentially infectious materials. Individuals in this position are required to exercise universal precautions, use personal protective equipment and devices, and learn the policies concerning infection control.