Clinical Support Team Leader

Ozark Center; Joplin (MO); On-site; USD 60,000 - 80,000; Full time

Job summary

Ozark Center is seeking a Clinical Support Team Leader to supervise the day-to-day operations of the support staff delivering mental health and substance use services. The role emphasizes a warm, empathic approach and trauma-informed care to support individuals who have experienced trauma, with supervision by the Support Team Lead Manager.

The Team Leader will oversee registration, medical records, scheduling, and reception in assigned offices, and will coordinate training, performance reviews,

Qualifications

• Experience supervising support staff.
• Knowledge of trauma-informed care principles.
• Ability to manage scheduling, training and performance reviews.

Responsibilities

• Supervises and coordinates day-to-day management of Support Staff.
• Trains and evaluates staff, supports problem resolution and personnel actions.
• Interviews, hires and coordinates training for staff; conducts 30/60/90 day reviews.
• Processes time sheets and approves time off for staff.
• Generates and reviews reports (billing, diagnoses, appointments) to ensure accuracy.
• Monitors data in reports to prevent billing delays and ensure timely collections.
• Supports achievement of collection goals as directed by leadership.
• Performs additional duties as assigned.

Job description

Job Description Summary

The Clinical Support Team Leader supervises, manages and coordinates all day-to-day management of the support personnel and operations that support the delivery of comprehensive mental health and substance use/addiction services in a manner that most satisfies clients. The Team Leader demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. The Team Leader provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment. The team leader will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. The Clinical Support Team Leader reports directly to the Support Team Lead Manager.

Job Description Summary

The Clinical Support Team Leader supervises, manages and coordinates all day-to-day management of the support personnel and operations that support the delivery of comprehensive mental health and substance use/addiction services in a manner that most satisfies clients. The Team Leader demonstrates a warm and welcoming empathic, hopeful attitude, conveying a philosophy of dual recovery. The Team Leader provides services to individuals impacted by a variety of behavioral health issues, recognizing that the individuals we serve often have experienced trauma that affects their development and adjustment. The team leader will be trained in trauma-informed care and will work to help provide services in an environment that is sensitive and responsive which will prevent victimization, abuse, or trauma as a result of the care received. The Clinical Support Team Leader reports directly to the Support Team Lead Manager.

Responsibilities

• Manages, supervises and coordinates support personnel in all aspects of Client registration, medical records compilation & review, scheduling and reception of assigned offices.
• Trains, evaluates performance, assists with problem resolution, and makes recommendations for personnel actions; and motivates employees to achieve peak productivity and performance.
• Under direction of the Team Lead Supervisor, the Team Leader is responsible for interviewing, hiring and coordination of training and development for all Support Staff in the team leader’s assigned office(s), including maintaining training documentation and performing 30/60/90 day reviews with all new staff.
• Responsible for the processing of time sheets and the approval of time off requests for all Support Staff in the team leader’s assigned office(s).
• Process various reports, including but not limited to, the missing diagnosis report and the posted appointment audit report on a weekly or bi/weekly basis, working with the appropriate staff for resolutions.
• Monitoring and/or resolution of data contained in assigned reports on a weekly/bi-weekly/monthly basis to ensure any delays in billing are eliminated efficiently and accurately.
• Responsible for working with staff in meeting the collection goals as outlined by the Team Lead Supervisor and the Director of Support Services & Credentialing.
• Perform all other duties as assigned.

Physical Requirements

• TB test upon hire
• Must occasionally deal with irate individuals
• Requires ability to work under stressful conditions and to work irregular hours if needed.
• Occasional lifting up to 20 pounds
• Requires normal range of hearing and manual dexterity sufficient to operate a keyboard, telephone, photocopier, and other office equipment as needed
• Sufficient sensory-motor dexterity to complete motor skill tasks, including vision, hearing, and speech.
• Requires prolonged sitting, frequent standing, bending, and stooping.