Clinical Support Team Lead

RxPx; United States; On-site; USD 75,000 - 95,000; Full time

Job summary

RxPx is seeking an experienced full-time Clinical Support Team Manager to join our dedicated team in the United States. This role is essential for overseeing and supporting a team of Nurses and Lab Coordinators, ensuring the seamless delivery of our clinical programs.

The ideal candidate will lead team operations, streamline workflows, and act as the clinical lead during client interactions. Additional responsibilities include mentoring staff, overseeing compliance, and maintaining high-quality service standards.

Qualifications

• 2 years in a leadership/supervisory role preferred.
• Experience in patient support programs, specialty care, or digital health preferred.
• Strong understanding of clinical workflows, compliance, and quality frameworks.

Responsibilities

• Directly manage, lead, mentor, and develop a team of Nurses and Lab Coordinators.
• Manage recruiting, hiring, onboarding, training, and retention.
• Conduct regular performance reviews and provide feedback and coaching.
• Ensure appropriate team coverage across all accounts and programs.
• Support team during peak workloads or staff absences.
• Maintain annual trainings, licensure, and compliance requirements for clinical staff.
• Coordinate clinical activities and alignment with customer field team.

Skills

Leadership

Clinical workflows

Compliance

Organizational skills

Communication

Job description

RxPx is seeking an experienced full-time Clinical Support Team Manager to join our dedicated team in the United States. This role is essential for overseeing and supporting a team of Nurses and Lab Coordinators, ensuring the seamless delivery of our clinical programs.

The ideal candidate will lead team operations, streamline workflows, and act as the clinical lead during client interactions. Additional responsibilities include mentoring staff, overseeing compliance, and maintaining high-quality service standards.