Clinical Support Team Manager

RxPx; United States; On-site; USD 75,000 - 95,000; Full time

Job summary

RxPx is seeking an experienced full-time Clinical Support Team Manager to join our dedicated team in the United States. This role is essential for overseeing and supporting a team of Nurses and Lab Coordinators, ensuring the seamless delivery of our clinical programs.

The ideal candidate will lead team operations, streamline workflows, and act as the clinical lead during client interactions. Additional responsibilities include mentoring staff, overseeing compliance, and maintaining high-quality service standards.

Qualifications

• 2 years in a leadership/supervisory role preferred.
• Experience in patient support programs, specialty care, or digital health preferred.
• Strong understanding of clinical workflows, compliance, and quality frameworks.

Responsibilities

• Directly manage, lead, mentor, and develop a team of Nurses and Lab Coordinators.
• Manage recruiting, hiring, onboarding, training, and retention.
• Conduct regular performance reviews and provide feedback and coaching.
• Ensure appropriate team coverage across all accounts and programs.
• Support team during peak workloads or staff absences.
• Maintain annual trainings, licensure, and compliance requirements for clinical staff.
• Coordinate clinical activities and alignment with customer field team.

Skills

Leadership

Clinical workflows

Compliance

Organizational skills

Communication

Job description

The Role:

We are looking to add an experienced full-time Clinical Support Team Manager to join our amazing team.

This role is open to candidates in United States.

The Clinical Support Team Manager will oversee and support a team of Nurses and Lab Coordinators, ensuring high-quality delivery of our programs. This role will play a central part in streamlining workflows, strengthening integration between nursing and lab coordination functions, and serving as the clinical lead in client interactions. The Clinical Support Team Manager will also help build team capacity, mentor clinical staff, and support program excellence in alignment with our company’s quality and compliance standards.

Responsibilities:

Directly manage, lead, mentor, and develop a team of Nurses and Lab Coordinators.

Manage recruiting, hiring, onboarding, training, and retention.

Conduct regular performance reviews and provide feedback and coaching.

Ensure appropriate team coverage across all accounts and programs.

Support team during peak workloads or staff absences.

Maintain annual trainings, licensure, and compliance requirements for clinical staff.

Coordinate clinical activities + alignment with customer field team.

Program & Clinical Management

Ensure workflows, daily responsibilities, and processes are clearly defined and efficient.

Develop and maintain SOPs in alignment with ISO and quality guidelines.

Monitor program compliance with SOPs and service-level agreements (SLAs).

Act as the clinical point of contact for clients, coordinating activities and ensuring alignment.

Lead or support clinical participation in client audits, reviews, and quarterly business reviews (QBRs).

Address clinical escalations promptly and effectively.

Client & Internal Collaboration

Partner with client field teams and internal nursing, product, and development teams to ensure program success.

Gather client and team feedback, and relay insights to leadership and product teams to support platform and service improvement.

Responsible for outlining and streamlining the workflow and daily responsibilities of the clinical team.

Qualifications

2 years in a leadership/supervisory role preferred.

Experience in patient support programs, specialty care, or digital health preferred.

Strong understanding of clinical workflows, compliance, and quality frameworks.

Excellent communication, leadership, and organizational skills.

Ability to work cross-functionally with internal teams and external stakeholders.