Clinical Support Supervisor (RN) - Utah LIFT Program

Activate Care; Richfield (UT); Hybrid; USD 65,000 - 95,000; Full time

Job summary

Activate Care is seeking a Clinical Support Supervisor based in central Utah to provide clinical guidance and escalation support to Community Health Workers delivering the Utah LIFT Path Assist program for chronic disease management. This role ensures CHWs operate within the non-clinical scope while coordinating with FQHC partners.

The ideal candidate will support case consultations, reinforce evidence-based self-management, and help develop escalation protocols, training, and quality

Qualifications

• Experience providing clinical guidance to community health workers.
• Ability to distinguish between coaching and clinical escalation.
• Knowledge of chronic diseases (diabetes, hypertension, obesity, COPD, asthma, cardiovascular risk).
• Experience with telehealth workflows and clinic integration.

Responsibilities

• Serve as a clinical resource and provide structured case consultations for CHWs when issues exceed routine care coordination.
• Define and reinforce escalation protocols with FQHCs and clinic teams.
• Support CHWs in using motivational interviewing and education content to support patient self-management.
• Coordinate with FQHC partners to align Path Assist activities with clinic workflows and plans of care.
• Lead or support CHW training on chronic disease fundamentals, red flags, and telehealth preparation.

Skills

Clinical guidance

Escalation support

Chronic disease management

Motivational interviewing

Telehealth coordination

Team collaboration

Tools

WebMD Ignite content

Job description

***Hybrid (Remote / Regional Travel) – Based in Central Utah (Richfield / Millard & Sevier County area). Requires valid driver’s license and local travel to partner FQHC clinic sites as needed.***

About Activate Care:

At Activate Care, we’re on a mission to improve health equity and drive improved health outcomes across the country. Our Community Care Record platform enables healthcare and community organizations to coordinate care for populations challenged with health-related social needs. Path Assist is our tech-enabled community health worker program for HRSN utilizing an evidence-based, structured intervention. Our goal is simple: increase health confidence, improve self-efficacy, and reduce inappropriate healthcare spending.

Role Overview:

Activate Care is seeking a Clinical Support Supervisor to provide clinical guidance and escalation support to Community Health Workers delivering the Utah LIFT Path Assist for Chronic Disease program. This role will help ensure that CHWs are well equipped to support patients living with diabetes, hypertension, obesity, COPD, asthma, cardiovascular risk, and other chronic conditions while remaining strictly within the appropriate non-clinical CHW scope of practice.

The Clinical Support Supervisor will provide case consultation, reinforce evidence-based chronic disease self-management approaches, support clinical escalation protocols, strengthen coordination between CHWs and participating FQHC clinical teams, and contribute to training and quality improvement.

Responsibilities:

• Serve as a clinical resource and provide structured case consultation for CHWs when participant needs, reported symptoms, or questions exceed routine non-clinical care-coordination support.
• Help CHWs distinguish between appropriate coaching/navigation activities and issues requiring clinical escalation, reinforcing provider recommendations without providing independent diagnosis, treatment, or medical advice.
• Provide subject-matter expertise related to common LIFT priority conditions, including diabetes, hypertension, obesity, COPD, asthma, and cardiovascular risk.
• Support standardized CHW workflows for chronic disease education, telehealth access, appointment follow-through, and clinical escalation.
• Coach CHWs in using motivational interviewing, goal-setting techniques, and approved WebMD Ignite educational content to support patient self-management behaviors.
• Develop, maintain, and reinforce clinical escalation protocols in collaboration with participating FQHCs, ensuring pathways identify appropriate clinic contacts and response processes.
• Guide CHWs on when and how to **escalate** symptoms, medication concerns, abnormal patient-reported information, or safety concerns.
• Support review of safety events, escalation failures, or near misses, recommending corrective actions and maintaining clear boundaries between CHW services and licensed clinical care.
• Build strong working relationships with FQHC clinical leads, providers, nurses, and care‑management staff to align Path Assist activities with clinic workflows and provider‑directed plans of care.
• Facilitate communication with FQHC clinical teams when patient needs require clinical escalation, participating in case conferences, workflow discussions, and quality‑improvement meetings.
• Deliver or support CHW training on chronic disease fundamentals, clinical red flags, escalation pathways, medication‑support boundaries, health literacy, and telehealth preparation.
• Develop practical case‑based training scenarios and review chronic disease educational materials and workflows for clinical appropriateness.
• Support workflows for preparing patients for provider‑delivered telehealth encounters and reinforce appropriate post‑visit follow‑up instructions.
• Review program trends related to clinical escalation, appointment follow‑through, telehealth completion, and chronic disease barriers to drive quality‑improvement activities.