Clinical Support Specialist, Medical Devices

Smart Teams; Eden Prairie (MN); On-site; USD 58,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement plan

Paid time off

Disability insurance

Life insurance

Pet insurance

Employee Assistance Programs

Job summary

Elucent Medical in Eden Prairie, MN, is seeking a Customer Support Specialist to serve as the first point of contact for clinicians and customers during live cases. The role combines clinical understanding with customer-facing skills and supports sales initiatives in a fast-growing medical-device environment.

In-person, full-time role with standard hours, cross-functional collaboration, and a focus on accurate case documentation to protect patient outcomes.

Qualifications

• Experience in customer service in a fast-paced environment.
• Ability to document interactions per quality processes.
• Comfort with clinical and technical questions.
• Experience with CRM databases.

Responsibilities

• Monitor and support active customer cases as first responder for technical, clinical and general questions.
• Collaborate with field sales to provide a coordinated customer experience and pass insights.
• Document every interaction, feedback and complaint in line with quality standards.
• Help develop or improve processes to scale the support team.

Skills

Customer service

CRM software

Troubleshooting

Clinical support

Education

Bachelor's degree

Tools

Salesforce

Slack

ERP system

Job description

Elucent Medical in Eden Prairie, MN, is seeking a Customer Support Specialist to serve as the first point of contact for clinicians and customers during live cases. The role combines clinical understanding with customer-facing skills and supports sales initiatives in a fast-growing medical-device environment.

In-person, full-time role with standard hours, cross-functional collaboration, and a focus on accurate case documentation to protect patient outcomes.