Clinical Support Specialist - Full Time

Affinity Hospice; Madison (AL); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

PTO & Sick Time

Gas Card Program

Car Maintenance Stipend

Medical, Dental, Vision

401K

Tuition Reimbursement

Employee Assistance Program

End of life training

Job summary

Affinity Hospice is seeking an Administrative Records Specialist to provide direct support to the IDG clinical team, including medical records management, scheduling, QA activities, and IDG documentation assistance.

This full-time role runs Monday–Friday, 8:00am–5:00pm and requires a healthcare-related degree, plus experience in clinical records management and information systems. The team collaborates across clinical, administrative, and leadership functions to deliver quality care.

Qualifications

• Diploma or degree in a healthcare-related field from an accredited college or university.
• Minimum of one year of experience in clinical records management.
• Knowledge of information systems required.

Responsibilities

• Oversee daily clinical records functions and develop policies.
• Ensure clinical record systems comply with state, federal, and ACHC regulations.
• Maintain understanding of regulations and act as a resource for personnel.
• Safeguard clinical records with control procedures for open and closed records.
• Provide authorized copies of records per policy and conduct audits on discharge.
• Track unsigned physician orders and follow up with overdue physicians.
• Supervise the clinical records system and train team members.
• Assist scheduling activities and coordinate with teams to align with Plan of Care.

Skills

Clinical records management

Information systems knowledge

Education

Healthcare-related diploma/degree

Tools

Clinical records system

Job description

Job Description:About Us:Affinity Hospice is one of the fastest growing, privately held hospice organizations in the country. We are passionate about giving exceptional care to our hospice patients and their families. We believe the care we provide truly matters, and we would love to have you join our nationally recognized team!What We Offer:Paid Time Off (PTO), Sick Time, and Holiday PayGas Card Program and Car Maintenance StipendBenefit Package (Medical, Dental, Vision and more) for full-time employees401KEmployee Assistance ProgramTuition Reimbursement for eligible employeesInternal Company AdvancementFree end of life trainingPosition Summary:Responsible for providing direct and comprehensive administrative support to the hospice IDG clinical team, including medical records management, scheduling, quality assurance activities, and IDG documentation assistance.Hours / Schedule: Full Time, Monday – Friday, 8:00am – 5:00pm.Minimum Qualifications:Diploma or degree in a healthcare-related field from an accredited college or university, or the international equivalent.Minimum of one (1) year of experience in clinical records management, preferably in hospice care operations.Knowledge of information systems is required.Accredited Records Technician Certification preferred.Key Responsibilities:Oversee daily clinical records functions, including the development and implementation of clinical records policies.Ensure clinical record systems comply with state, federal, and ACHC regulations.Maintain a thorough understanding of state, federal, and ACHC documentation regulations, serving as a resource for organization personnel.Safeguard clinical records by implementing control procedures for both open and closed records.Maintain patient and organizational confidentiality through effective control measures and direct supervision of clinical records.Provide authorized users with copies of clinical records in accordance with policy.Conduct administrative record audits upon patient discharge and submit records to the Clinical Manager for clinical review.Track aged, unsigned physician orders and send second and third requests to overdue physicians.Follow up with seriously overdue physicians through calls or in-person visits.Supervise the use of the clinical records information system, maintaining expertise in system functions, upgrades, and enhancements.Recruit, train, and manage clinical records of team members.Ensure accurate and timely filing and retrieval of clinical records by overseeing the clinical records team.Provide direct support and assistance for scheduling activities as assigned.Collaborate with clinical, administrative, and leadership teams to coordinate and communicate scheduling assignments that align with patient and family needs as outlined in the Plan of Care and IDG.Perform other clinical support duties assigned by management to support department goals and initiatives.Affinity Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.