Clinical Support Specialist / BHI Support Specialist - Bennington VT

MediTelecare; Bennington (VT); Hybrid; USD 42,000 - 64,000; Full time

Job summary

MTC Care is seeking a Clinical Support Specialist to blend onsite clinical facilitation with remote administrative duties. You will work with clinicians to support care visits and handle chart preparation for Behavioral Health Integration.

The role requires flexibility, with up to 1–2 days onsite and 3–4 days remote. You will support telehealth visits, access EMR data, and coordinate referrals while maintaining HIPAA compliance.

Qualifications

• Minimum High School Diploma required.
• 1+ year in a healthcare setting preferred, but not required.
• Medical Assistant or CNA certification a plus.

Responsibilities

• Assist patients by educating them about behavioral health visits, in person or via telehealth.
• Provide technical support and room/equipment prep for telehealth visits.
• Access vitals and data from EMR to support clinicians.
• Procure patient referral documents as needed.
• Serve as liaison between clinicians and facility staff.
• Maintain confidentiality and HIPAA compliance.

Skills

Medical terminology

EMR access

Telehealth support

Microsoft Office

Education

High School Diploma

Medical Assistant or CNA certification a plus

Tools

EMR/EHR systems

Job description

POSITION SUMMARY

The Clinical Support Specialist ("CSS") role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration.

The Clinical Support Specialist ("CSS") role is designed to provide both onsite/in-person clinical facilitation and remote administrative duties. In person, a CSS works with a clinician to facilitate care visits for patients. Remotely, a CSS works on administrative duties that include, but are not limited to, chart preparation and Behavioral Health Integration.

*Please note - This role requires flexibility and may require up to 1-2 days per week onsite and 3-4 days Remote work from home*

ESSENTIAL FUNCTIONS

Onsite Clinical Facilitation

• Assisting patients by offering education related to their behavioral health visits, whether the treating clinician is conducting the visit in person or via telehealth
• Providing technical support and assistance for telehealth visits to include room and equipment preparation
• Supporting clinicians by accessing vitals and other relevant data from the facility's EMR
• Procurement of patient referral documents as needed
• Acting as a liaison between the clinicians and the facility staff
• Interacting with staff and/or family members as necessary
• Maintaining responsibility for proper handling and cleaning of MTC Care equipment

Behavioral Health Integration ("BHI")

• ESSENTIAL FUNCTIONS:
• Assist clinicians with gathering medical information for patients in-between visits utilizing different electronic health record systems.
• Report any medical concerns monthly for patients such as falls, medication, behavioral concerns and recent hospitalizations.
• Completion of BHI as assigned and as needed to ensure all interventions are completed each month approximately 20 patients per day.
• Report any issues directly to the ancillary program manager and/or Chief Informatics/Compliance Officer when applicable.
• Aid with additional employee trainings as necessary/provide support to newer employees that may need additional assistance via "shadowing".

Clinician Support

• Providing assistance to assigned clinicians by accessing the facility's EMR and recording relevant data into our EHR system in preparation for the clinical visit
• Working closely with the clinician to assure that patient visits run smoothly and efficiently

GENERAL REQUIREMENTS

All Clinical Support Specialists are expected to perform all of the core functions as described above as assigned. Each individual role may change from time to time depending on scheduling, the needs of our facility partners, clinician needs, and changes in the healthcare industry.

EDUCATION, EXPERIENCE AND LICENSING

• Minimum High School Diploma required
• 1+ year in a healthcare setting preferred, but not required
• Medical Assistant or CNA certification a plus

KNOWLEDGE, SKILLS AND ABILITIES

• Basic working knowledge of medical terminology
• Experience in the use of online healthcare tools
• Proficiency in Microsoft Office Suite – Outlook, Word, Excel
• Ability to maintain full confidentiality and compliance with sensitive medical information, including but not limited to HIPAA protected information and PHI.
• Commitment to providing platinum-level customer service and communication
• Ability to embrace a company culture of caring and kindness

PHYSICAL AND ENVIRONMENTAL REQUIREMENTS

• A dedicated home office space with a closing door that is free from distractions and meets HIPAA and PHI standards
• A reliable home internet connection
• A valid driver's license and reliable mode of transportation
• The ability to travel up to 1 hour in any direction from home office to cover clinics when needed
• Ability to stand, walk, see, speak, hear – both in person and remotely; use hands, fingers to type or use manual equipment, reach with hands and arms. Regularly required to stoop, bend, crouch. Specific vision requirements include close-up corrected vision
• Must be able to lift, push, pull up to 30 lbs. without restrictions
• Ability to remain sedentary for long periods of time while working on administrative tasks
• May be exposed to bodily fluids, viruses or other infectious diseases within a healthcare facility
• Potential exposure to cleaning chemicals used within a healthcare facilities

DISCLAIMER

This description is not a complete listing of every responsibility, task, and requirement for a Clinical Support Specialist. MTC Care reserves the right to add, delete, or re-assign portions of this description at any time based on business and patient needs.

About Us

MTC Care is the industry leader in providing exceptional behavioral health services to patients residing in skilled nursing and assisted living communities. Our commitment to delivering top-notch behavioral health services reflects a deep understanding of the challenges faced by aging residents. Our clinical team includes trained psychiatry and psychology providers with a focus on tailored interventions to ensure quality of life for patients, a supportive environment that promotes mental well-being, interdisciplinary collaboration, and compliance with regulatory organizations.

MTC Care is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by law. We are committed to fostering an inclusive and diverse workplace.