Clinical Support Services Technician

Experience Champaign Urbana; Illinois; On-site; USD 10,000 - 60,000; Full time

Job summary

Join a supportive and inclusive team as a Clinical Support Services Associate I, where you'll play a vital role in patient transport and logistics. This position offers the opportunity to float between various departments, ensuring efficient operations and high-quality customer service. You'll be responsible for safely moving patients, distributing medical equipment, and assisting with wayfinding and visitor management. With a focus on growth and work-life balance, this role is perfect for those looking to make a meaningful impact in healthcare while enjoying a dynamic work environment.

Benefits

Comprehensive Benefits Package

Flexible Work Hours

Growth Opportunities

Qualifications

• High commitment to customer service and patient safety.
• Ability to efficiently transport patients and medical equipment.

Responsibilities

• Safely assist with moving patients onto transport devices.
• Respond appropriately to emergency situations during transport.
• Perform basic maintenance on medical equipment.

Skills

Patient Transport

Customer Service

Medical Equipment Handling

Job description

Overview

The Clinical Support Services Associate I (CSSA1) will float between Logistics, Patient Transport, Hospitality Lounge, and Entryway Services based on volume of Epic task requests, to efficiently support the Clinical Support Services (CSS and Hospitality) workload. Responsibilities include distributing medical equipment throughout the CFH campus, optimizing patient throughput, and assisting patients and guests with visiting and wayfinding. The role demonstrates high commitment and customer service, performing safe and efficient transport of patients, guests, equipment, and specimens to designated destinations. Additionally, the associate will assist the Hospitality Lounge team with transports and Uber Health rides, and support Entryway Services with visitor/patient transport, wayfinding, and Visitor Management System tasks.

Qualifications

N/A

Responsibilities

• Safely assist with moving patients onto transport devices and transport them to designated destinations.
• Respond appropriately to emergency situations during patient transport.
• Properly use, store, and clean medical equipment.
• Receive dispatch for transport assignments and gather needed equipment independently.
• Complete assignments within designated timeframes, meeting department productivity standards.
• Distribute medical equipment to and from CFH departments as scheduled.
• Perform basic maintenance on medical equipment, including sanitizing and repairs, and assess needs for replacement or additional equipment.
• Float as necessary between CSS and Hospitality departments based on workload.
• Collaborate with leadership on project tasks across CSS departments.
• Assist with patient and visitor flow in Entryway Services, including transport, wayfinding, and Visitor Management System tasks.
• Serve as a Safe Patient Handling resource, working at the top of scope as an expert in patient transport and safety equipment.

About Us

Find it here.

Discover your ideal job, career, and purpose within a supportive and inclusive team environment. Carle Health offers growth opportunities, work-life balance, and flexibility. Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members across eight hospitals, physician groups, and healthcare businesses. Our facilities hold Magnet designations for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the first engineering-based medical school, along with Health Alliance. We provide opportunities across central Illinois for long-term careers and growth.

We are an Equal Opportunity Employer and participate in E-Verify. For more information, contact [e-mail].

Compensation and Benefits

The hourly rate ranges from $16.03 to $25.97, depending on experience, qualifications, location, and other factors. Carle Health offers a comprehensive benefits package. For details, visit careers.carlehealth.org/benefits.