Clinical Support Services Technician - Days

Carle Health; Urbana (IL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established healthcare provider is seeking a Clinical Support Services Associate I to enhance patient care by efficiently transporting patients and distributing medical equipment. This role is vital in ensuring patient comfort and safety, while also supporting the logistical needs of the healthcare team. The ideal candidate will demonstrate exceptional customer service skills and a commitment to patient care. Join a supportive and inclusive environment where your contributions are valued, and explore a fulfilling career path with opportunities for growth and development.

Benefits

Comprehensive benefits package

Flexible work opportunities

Career growth potential

Qualifications

• Ability to assist with moving patients safely.
• Experience in customer service and patient care.

Responsibilities

• Safely transport patients and equipment to designated locations.
• Respond to emergency situations during patient transport.
• Assist with wayfinding and visitor management.

Skills

Patient Transport

Customer Service

Equipment Maintenance

Wayfinding Assistance

Education

High School Diploma

Job description

Overview

Clinical Support Services Associate I (CSSA1) will float between Logistics, Patient Transport, Hospitality Lounge, and Entryway Services as needed based on volume of Epic task requests to efficiently satisfy needs of the Clinical Support Services (CSS and Hospitality) workload. Responsible for the distribution of medical equipment to patient care areas and throughout the CFH campus, optimizing throughput of patients, and assisting patients and guests with visiting/wayfinding. Demonstrates high levels of commitment and customer service to supporting patient care operations. Performs safe and efficient transport of patients, guests, equipment, and/or specimens to designated destination. Assists Hospitality Lounge team as necessary to perform transports and arranging Uber Health rides, maintaining efficient patient throughput. Assists Entryway Services team to transport visitors/patients, assist with way finding, or by utilizing the Visitor Management System.

Qualifications

N/A

Responsibilities

• Demonstrates ability to safely assist with moving patients onto transport devices and to safely transport patient to designated destination.
• Appropriately responds to emergency situation transporting patients.
• Properly uses, stores, and cleans equipment.
• Independently receives dispatch for transport assignments and obtains needed equipment for Patient Transport.
• Completes assignments within designated timeframes and meets department productivity standards regarding monthly average time to complete assignments.
• Distributing medical equipment to and from CFH departments as scheduled.
• Performs basic maintenance tasks on medical equipment such as, but not limited to: sanitizing, equipment repair, and assessing need to replace and/or order additional equipment to support patient care operations.
• Floats as necessary between Clinical Support Services (CSS) and Hospitality departments based on workload needs to maintain efficient throughput.
• Works with leadership to complete project tasks for all CSS departments.
• Assists with flow of patients/visitors in Entryway Services (transport, wayfinding, or Visitor Management System).
• Serves as Safe Patient Handling resource, working at top of scope as expert in patient transport/safety equipment and safe patient movement.

Carle Health Company Overview

Find it here.

Discover the job, the career, the purpose you were meant for. The supportive and inclusive team where you can thrive. The place where growth meets balance – and opportunities meet flexibility. Find it all at Carle Health.

Based in Urbana, IL, Carle Health is a healthcare system with nearly 16,600 team members in its eight hospitals, physician groups and a variety of healthcare businesses. Carle BroMenn Medical Center, Carle Foundation Hospital, Carle Health Methodist Hospital, Carle Health Proctor Hospital, Carle Health Pekin Hospital, and Carle Hoopeston Regional Health Center hold Magnet designations, the nation’s highest honor for nursing care. The system includes Methodist College and Carle Illinois College of Medicine, the world’s first engineering-based medical school, and Health Alliance. We offer opportunities in several communities throughout central Illinois with potential for growth and life-long careers at Carle Health.

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class. Carle Health participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. | For more information: [e-mail].

Salary Range

The compensation range for this position is $16.03per hour - $25.97per hour. This represents a good faith minimum and maximum range for the role at the time of posting by Carle Health. The actual compensation offered a candidate will be dependent on a variety of factors including, but not limited to, the candidate’s experience, qualifications, location, training, licenses, shifts worked and compensation model. Carle Health offers a comprehensive benefits package for team members and providers. To learn more visit careers.carlehealth.org/benefits.