Clinical Support & Patient Care Specialist

Beth Israel Lahey Health; Boston (MA); Vor Ort; USD 29.000 - 39.000; Vollzeit

Zusammenfassung

Beth Israel Lahey Health is seeking a Medical Assistant to support both administrative and clinical functions in a busy practice. You will greet and check in patients, perform vital signs, EKGs and phlebotomy while assisting licensed providers.

You will help manage appointments, reviews of medication, and documentation in the EMR to ensure accurate billing and patient care. The role requires basic computer skills, 0–1 year of related experience and relevant certifications or direct patient care

Qualifikationen

• High School diploma or GED required.
• 0-1 years related work experience required.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
• MA, EMT, CNA, LNA certificate or diploma; or at least 5 months of direct patient care experience in a clinical or research setting, such as: experience working as a medical assistant (MA), a patient care technician (PCT) or a clinical nursing assistant (CNA); nursing or medical student with completion of one clinical rotation.

Aufgaben

• Performs medical assisting duties which may include, but are not limited to, vital signs, height and weight, EKGs, performing phlebotomy and assisting during routine procedures. Ensures that all patient care areas are clean, organized, stocked and ready for patient use. Escorts patients to ancillary service areas such as radiology and lab as needed.
• Monitors, orders and/or maintains medical equipment and supplies, ensuring they are clean, sterilized, stocked and within expiration dates.
• Performs initial review of medication lists in the electronic medical record for final review by licensed practitioners. May retrieve schedule VI and over the counter medications only, under supervision of licensed providers; is not authorized to perform licensed personnel duties, which include but are not limited to drawing up medications, medication administration or flushing IVs.
• Performs appropriate point of care testing, such as lab tests and specimen collection. Implements quality control standards to ensure proper functioning and accuracy of testing equipment.
• Uses the electronic medical record system (OMR) to queue prescription renewals for review by a licensed provider. As directed by a clinician, enters/scribes orders for tests, services or appointments in OMR. During the visit, accurately documents tasks, as they are completed, in OMR to ensure proper billing (Facility Worksheet).
• Schedules related diagnostic and lab tests making every reasonable effort to accommodate patient and provider needs. Verifies patient insurance, including prior authorizations, referrals, and pre-certifications.
• Prepares schedules, patient charts and other documents as needed for clinical activities, in accordance with Medical Center standards. Procures and correlates medical correspondence as directed by department.
• Performs check-in utilizing a computer system, according to standard processes. This includes but is not limited to registration and verification of demographic and fiscal information, collecting copayments, collecting/verifying health care proxy and providing patients with visit questionnaires/forms.
• Use computer system to record whether appointment was cancelled or patient did not keep the appointment (visit disposition).
• Monitors patients and visitors entering, waiting, and leaving the practice. Facilitates timely flow and informs patients and providers of delays in a timely manner. Acts as liaison between patient and practice staff to ensure optimal flow and service delivery. Ensures waiting room materials are organized and stocked as directed by the department. May answer and screen telephone calls.

Kenntnisse

Computer basics

Web-based applications

Written English

Oral English

Customer service

Teamwork

Ausbildung

MA/EMT/CNA/LNA certificate or diploma

Clinical patient care experience

Jobbeschreibung

Beth Israel Lahey Health is seeking a Medical Assistant to support both administrative and clinical functions in a busy practice. You will greet and check in patients, perform vital signs, EKGs and phlebotomy while assisting licensed providers.

You will help manage appointments, reviews of medication, and documentation in the EMR to ensure accurate billing and patient care. The role requires basic computer skills, 0–1 year of related experience and relevant certifications or direct patient care