Clinical Support Manager — Multi-Site Operations Leader

NAPA Management Services Corporation; Florida; Remote; USD 98,000 - 125,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive benefits

FSAs/HSA

Job summary

North American Partners in Anesthesia (NAPA) seeks a Clinical Support Manager to lead and coordinate administrative and operational support for anesthesia services across facilities. You will guide a team, manage payroll-related questions, and ensure compliant workflow and reporting.

Trabajo con Clinical Services leadership and multiple internal partners to resolve issues, implement changes, and improve provider experience. EEO statement included and strong emphasis on leadership development.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, or related field preferred; equivalent combination of education and relevant experience may be considered.
• 5+ years of progressive experience in healthcare operations, clinical administration, provider support, HR shared services, or a related environment.
• Prior experience leading, supervising, or providing work direction to administrative or operational support teams.
• Experience supporting payroll, workforce administration, provider contracting, compliance, credentialing, or related healthcare operational processes.

Responsibilities

• Provide day-to-day leadership, coaching, and direction to Clinical Support team members.
• Establish clear expectations and monitor workload, productivity, quality, and service levels.
• Train and develop team members to ensure consistent execution of clinical support processes.
• Identify development opportunities and provide ongoing feedback and coaching.
• Promote a collaborative, accountable, and customer-focused team environment.
• Coordinate team coverage and workload allocation to ensure continuity of support across facilities.
• Oversee administrative processes supporting anesthesia providers and clinical operations across facilities.
• Partner with Clinical Services leadership to address operational needs and resolve support-related issues.
• Support site implementations and transitions.
• Coordinate and monitor completion of provider-related administrative activities and follow up on outstanding items.
• Serve as escalation point for clinical support issues requiring cross-functional coordination.
• Assist leadership with workforce planning, provider engagement, and operational reporting.
• Oversee provider contractual changes, payroll questions, and related processes.
• Ensure triage and resolution with Payroll, HR, and leadership teams.
• Support use of Workday, QGenda, iPro, and ServiceNow.

Skills

Leadership experience

Payroll experience

HR/workforce administration

Compliance knowledge

Communication skills

Microsoft Office

Education

Bachelor's degree in Healthcare Administration, Business Administration, or related field

Tools

Workday

QGenda

iPro

ServiceNow

Job description

North American Partners in Anesthesia (NAPA) seeks a Clinical Support Manager to lead and coordinate administrative and operational support for anesthesia services across facilities. You will guide a team, manage payroll-related questions, and ensure compliant workflow and reporting.

Trabajo con Clinical Services leadership and multiple internal partners to resolve issues, implement changes, and improve provider experience. EEO statement included and strong emphasis on leadership development.