Clinical Support Manager (Remote)

NAPA Management Services Corporation; Florida; Remote; USD 98,000 - 125,000; Full time

Benefits offered by this job

Paid Time Off

Comprehensive benefits

FSAs/HSA

Job summary

North American Partners in Anesthesia (NAPA) seeks a Clinical Support Manager to lead and coordinate administrative and operational support for anesthesia services across facilities. You will guide a team, manage payroll-related questions, and ensure compliant workflow and reporting.

Trabajo con Clinical Services leadership and multiple internal partners to resolve issues, implement changes, and improve provider experience. EEO statement included and strong emphasis on leadership development.

Qualifications

• Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, or related field preferred; equivalent combination of education and relevant experience may be considered.
• 5+ years of progressive experience in healthcare operations, clinical administration, provider support, HR shared services, or a related environment.
• Prior experience leading, supervising, or providing work direction to administrative or operational support teams.
• Experience supporting payroll, workforce administration, provider contracting, compliance, credentialing, or related healthcare operational processes.

Responsibilities

• Provide day-to-day leadership, coaching, and direction to Clinical Support team members.
• Establish clear expectations and monitor workload, productivity, quality, and service levels.
• Train and develop team members to ensure consistent execution of clinical support processes.
• Identify development opportunities and provide ongoing feedback and coaching.
• Promote a collaborative, accountable, and customer-focused team environment.
• Coordinate team coverage and workload allocation to ensure continuity of support across facilities.
• Oversee administrative processes supporting anesthesia providers and clinical operations across facilities.
• Partner with Clinical Services leadership to address operational needs and resolve support-related issues.
• Support site implementations and transitions.
• Coordinate and monitor completion of provider-related administrative activities and follow up on outstanding items.
• Serve as escalation point for clinical support issues requiring cross-functional coordination.
• Assist leadership with workforce planning, provider engagement, and operational reporting.
• Oversee provider contractual changes, payroll questions, and related processes.
• Ensure triage and resolution with Payroll, HR, and leadership teams.
• Support use of Workday, QGenda, iPro, and ServiceNow.

Skills

Leadership experience

Payroll experience

HR/workforce administration

Compliance knowledge

Communication skills

Microsoft Office

Education

Bachelor's degree in Healthcare Administration, Business Administration, or related field

Tools

Workday

QGenda

iPro

ServiceNow

Job description

Sunrise,FL - USA

Position Requirements

RESPONSIBILITIES

• Team Leadership & Development · Provide day-to-day leadership, coaching, and direction to Clinical Support team members.
• Establish clear expectations and monitor workload, productivity, quality, and service levels.
• Train and develop team members to ensure consistent execution of clinical support processes.
• Identify development opportunities and provide ongoing feedback and coaching.
• Promote a collaborative, accountable, and customer-focused team environment.
• Coordinate team coverage and workload allocation to ensure continuity of support across assigned facilities.

Clinical Operations Support

• Oversee the administrative processes supporting anesthesia providers and clinical operations across assigned facilities.
• Partner with Clinical Services leadership to address operational needs and resolve support-related issues.
• Support site implementations, de-implementations, service expansions, and other operational transitions.
• Coordinate and monitor completion of provider-related administrative activities and follow up on outstanding items.
• Serve as an escalation point for clinical support issues requiring additional review or cross-functional coordination.
• Assist leadership with workforce planning, provider engagement, and operational reporting.

Payroll & HR Service Delivery

• Oversee clinical support activities related to provider contractual changes, and separation processes.
• Ensure the team is triaging and processing all provider payroll questions accurately and timely.
• Monitor payroll questions and coordinate resolution with Payroll, Human Resources, Clinical Services leadership, and other stakeholders.
• Support consistent use of Workday, ServiceNow and any additional applicable systems.
• Identify recurring issues and recommend process improvements.

Provider Contracts & Administrative Support

• Support administration and tracking of 1099 and per diem provider arrangements.
• Monitor provider contract renewals, utilization, and required documentation.
• Coordinate with Contracting, Credentialing, Clinical Services, and other teams to ensure provider information and documentation remain current.
• Support processing and tracking of clinical-related invoices, check requests, and other administrative transactions as assigned.

Compliance & Risk Support

• Monitor completion of provider compliance requirements and elevate outstanding or recurring issues.
• Partner with Compliance and Credentialing teams to maintain accurate provider documentation and support audit readiness.
• Monitor compliance trends and communicate potential risks or areas requiring corrective action to Clinical Services leadership.
• Ensure Clinical Support team processes are performed in accordance with organizational policies, procedures, and applicable regulatory requirements.

Process Improvement & Standardization

• Develop and maintain standardized workflows, procedures, job aids, and documentation for Clinical Support functions.
• Identify opportunities to simplify processes, reduce manual work, improve accuracy, and enhance provider and stakeholder experience.
• Partner with Clinical Services leadership to implement operational improvements and new processes.
• Monitor key operational metrics and trends and provide recommendations for improving clinical support.
• Support adoption and effective use of organizational systems and technology, including Workday, QGenda, iPro, ServiceNow, and other applicable platforms.

Stakeholder Partnership

• Maintain effective working relationships with anesthesia providers, Clinical Services leadership, Scheduling, HR Service Delivery, Human Resources, Payroll, Compliance, Credentialing, Contracting, Finance, and other internal stakeholders.
• Communicate operational issues, trends, risks, and status updates to appropriate leadership.
• Respond to provider and stakeholder inquiries in a timely and professional manner.
• Promote a high level of service and responsiveness across the Clinical Support function.

REQUIRED QUALIFICATIONS

• Bachelor's degree in Healthcare Administration, Business Administration, Human Resources, or related field preferred; equivalent combination of education and relevant experience may be considered.
• 5+ years of progressive experience in healthcare operations, clinical administration, provider support, HR shared services, or a related environment.
• Prior experience leading, supervising, or providing work direction to administrative or operational support teams.
• Experience supporting payroll, workforce administration, provider contracting, compliance, credentialing, or related healthcare operational processes.
• Strong organizational skills with the ability to manage multiple priorities and deadlines in a complex, fast-paced environment.
• Demonstrated ability to identify issues, coordinate cross-functional resolution, and appropriately escalat operational risks.
• Strong written and verbal communication skills with the ability to effectively interact with clinical providers, leadership, and corporate support functions.
• Proficiency with Microsoft Office applications and experience working with HRIS, workforce management, scheduling, or compliance systems.

PREFERRED QUALIFICATIONS

• Experience supporting anesthesia, perioperative, physician practice, or other clinical operations.
• Experience with Workday, QGenda, iPro, and ServiceNow.
• Experience supporting multi-site or regional healthcare operations.
• Demonstrated experience with process improvement, workflow standardization, and team development.

TOTAL REWARDS:

North American Partners in Anesthesia (NAPA) offers excellent salary, benefits and paid time off.

Salary: $98,000 - $125,000 annually

• Paid Time Off
• Health, life, vision, dental, disability, and AD&D insurance
• Flexible Spending Accounts/Health Savings Accounts
• 401(k)
• Leadership and professional development opportunities

The Clinical Support Manager is responsible for leading and coordinating the administrative and operational support functions that enable efficient clinical operations across assigned facilities. This role provides day-to-day leadership to clinical support team members and ensures consistent execution of provider-related administrative processes, including payroll support, workforce administration, compliance tracking, contracting support, and operational reporting. The Clinical Support Manager partners closely with Clinical Services leadership, anesthesia providers, Scheduling, HR Service Delivery, Human Resources, Payroll, Compliance, Credentialing, Contracting, Finance, and other internal stakeholders to resolve operational issues and maintain timely, accurate, and standardized processes.

EEO Statement North American Partners in Anesthesia is an equal opportunity employer.

North American Partners in Anesthesia (NAPA) has evolved through more than 30 years to become a leader in anesthesia and perioperative services. Single specialty and clinician led, we remain committed to our mission of delivering exceptional patient experiences, every day. At NAPA, we cultivate leaders, promote work-life balance, and celebrate diversity. We know your success promotes our success, and we give you the tools and programs to achieve your goals. With flexibility, a collegial and collaborative environment, a wide range of market-leading benefits, and career opportunities from coast-to-coast, your future is waiting at NAPA.