Client Executive (Hybrid - PA)

North American Partners in Anesthesia; Seneca (PA); Hybrid; USD 97,882 - 134,588; Full time

Benefits offered by this job

Generous benefits package

Paid Time Off

401(k)

Leadership and professional development opportunities

Job summary

A healthcare services provider is looking for a Client Executive to manage client relationships and drive recruitment in Seneca, PA. The ideal candidate will have over 5 years of experience in account management and a Bachelor's in a relevant field. This hybrid position requires strong communication skills and proficiency in CRM tools. Competitive salary and benefits package offered.

Qualifications

• 5+ years in account management, client relations, or similar role, preferably in healthcare.
• Proven experience in recruiting and interviewing healthcare professionals.
• Ability to drive operational efficiencies and implement process improvements.

Responsibilities

• Serve as primary onsite liaison, managing client partnerships and satisfaction.
• Collaborate with Talent Acquisition for recruiting and onboarding clinicians.
• Analyze data to optimize scheduling and operational efficiency.

Skills

Strong understanding of the healthcare landscape

Excellent interpersonal and communication skills

Strong negotiation and problem-solving abilities

Highly organized with attention to detail

Proficiency in Microsoft Dynamics CRM and Office Suite

Willingness to travel

Education

Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or related field

Tools

Microsoft Dynamics CRM

Microsoft Office Suite

Job description

Overview

The role serves as the primary onsite liaison between NAPA and healthcare clients, fostering strong relationships with hospital leadership and clinicians to ensure high levels of satisfaction and retention. Responsibilities include managing client partnerships, optimizing operational performance, and supporting clinician recruitment and engagement. The position collaborates with Talent Acquisition to attract top talent, oversees the full lifecycle of clinician management, and ensures seamless onboarding and integration into the clinical team.

Job Location and Schedule

This position is hybrid and will be for the Northeast Region with a focus in Pennsylvania, Western PA based. Location: Seneca, PA, USA.

Responsibilities

• Client Relationship Management:
  • Serve as the primary onsite liaison between NAPA and the client, building and maintaining strong, long-term relationships with key stakeholders (hospital administration, clinic managers, chiefs, and clinicians).
  • Regularly meet with leadership to understand evolving needs, identify opportunities for partnership expansion, and address concerns.
  • Provide insights to optimize schedules, reduce operating expenses, manage locums, and enhance the client’s overall experience.
  • Ensure high levels of client satisfaction and retention through proactive communication and service delivery.
• Clinician Management & Recruitment:
  • Collaborate with Talent Acquisition to develop and execute recruitment strategies to attract top talent.
  • Establish and coordinate a standardized interview process for clinical candidates and our anesthesia department.
  • Participate in recruiting, interviewing, and onboarding of clinicians, including a “white glove” onboarding experience.
  • Act as on-site liaison for clinicians and NAPA back office to manage the full lifecycle of clinician engagement (credentialing, scheduling, performance monitoring, ongoing support).
  • Foster a positive environment for clinicians and support their successful integration into the onsite team.
• Operational Efficiency & Optimization:
  • Analyze data to identify opportunities to optimize scheduling and reduce locum usage; review staffing models with the client and internal teams.
  • Proactively identify and resolve operational challenges, escalating complex issues as needed for timely resolution.
• Business Development & Growth:
  • Identify opportunities for service expansion within the existing client account.
  • Collaborate with internal sales and solutions teams to present new offerings and demonstrate value.
  • Monitor industry trends and competitor activities to identify threats and opportunities.
• Reporting & Communication:
  • Provide regular reports on client relationship status, recruitment progress, and operational performance to internal stakeholders.
  • Maintain accurate records in CRM systems.
  • Communicate complex information clearly to internal and external audiences.

Qualifications

• Education: Bachelor’s degree in Business Administration, Healthcare Management, Marketing, or related field preferred.
• Experience:
  • 5+ years in account management, client relations, or a similar role, preferably in healthcare.
  • Proven experience in recruiting and interviewing professionals, ideally healthcare clinicians.
  • Demonstrated ability to drive operational efficiencies and implement process improvements.
• Skills:
  • Strong understanding of the healthcare landscape, including clinical operations and staffing challenges.
  • Excellent interpersonal and communication skills (verbal and written).
  • Strong negotiation and problem-solving abilities.
  • Highly organized with attention to detail and ability to manage multiple priorities.
  • Proficiency in Microsoft Dynamics CRM and Microsoft Office Suite.
  • Willingness to travel locally to client sites as needed.

Total Rewards

• Salary: $97,882.72 - $134,588.74
• Generous benefits package, including: Paid Time Off, health, life, vision, dental, disability, and AD&D insurance
• Flexible Spending Accounts / Health Savings Accounts
• 401(k)
• Leadership and professional development opportunities

EEO Statement

North American Partners in Anesthesia is an equal opportunity employer.

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