Clinical Support Educator: MA Training & Patient Safety

Sixteenth Street Community Health Center, Inc.; Milwaukee (WI); Hybrid; USD 65,000 - 85,000; Full time

Job summary

Sixteenth Street Community Health Centers in Milwaukee, WI is seeking a Clinical Support Staff Educator to design and deliver education for Medical Assistants and staff. The role includes developing training programs, promoting infection prevention, and validating competencies under nursing leadership.

The educator will mentor new hires, assess ongoing educational needs, and collaborate with clinical leadership to align training with organizational standards and patient safety goals.

Qualifications

• Medical Assistant Certification and clinical experience of more than 5 years.
• Bachelor degree in a Health Science.
• Infection Control Preventionist certification (will consider candidate willing to obtain certification within 12-18 months of hire).

Responsibilities

• Develop and deliver structured training programs for newly hired and/or inexperienced Medical Assistants.
• Provide education ranging from infection control practices, basic workplace professionalism and patient communication to advanced clinical competencies within the MA scope of practice.
• Provide individualized instruction based on each learner's experience, knowledge, and demonstrated competency.
• Utilize classroom instruction, demonstrations, hands-on practice, simulation, observation, and supervised clinical experiences.
• Teach and reinforce organizational policies, procedures, workflows, safety standards, and expectations.
• Serve as a clinical resource and mentor for MAs during onboarding and development.
• Provide hands-on education and competency assessment in applicable Medical Assistant responsibilities.
• Observe employees performing clinical skills and provide timely, constructive feedback.
• Validate competency through skills demonstrations, return demonstrations, observation, testing, or other appropriate evaluation methods.
• Identify knowledge or performance gaps and develop targeted education or remediation plans.
• Maintain appropriate documentation of training and competency completion.
• Partner with leaders and clinical staff when additional coaching, retraining, or performance support is needed.
• Maintain new hire orientation checklist is up to date.
• Assess ongoing educational needs among Medical Assistants and develop education to address identified gaps.
• Provide remedial, refresher training and continuing education as needed.
• Educate staff on changes to clinical procedures, workflows, equipment, technology, and organizational policies.
• Support implementation of new clinical initiatives and standard work.
• Develop and facilitate in-services, skills labs, competency reviews, and other educational activities.
• Use quality, safety, patient experience, and operational data to help identify opportunities for MA education and development.
• Collaborate with clinical leadership, providers, nursing staff, quality teams, and other departments to ensure MA education aligns with organizational standards.
• Serve as a resource to MAs and clinical leaders regarding clinical skills, workflows, and competency expectations.
• Promote a culture of professionalism, accountability, patient safety, teamwork, and continuous learning.
• Model excellent patient care and professional behavior.
• Stay current with relevant clinical practices, organizational standards, regulatory requirements, and Medical Assistant scope-of-practice expectations.

Skills

Teaching

Communication

Mentoring

Patient safety

Leadership

Educational planning

Clinical knowledge

Education

Bachelor's degree in Health Science

Medical Assistant Certification

Infection Control Preventionist certification

Job description

Sixteenth Street Community Health Centers in Milwaukee, WI is seeking a Clinical Support Staff Educator to design and deliver education for Medical Assistants and staff. The role includes developing training programs, promoting infection prevention, and validating competencies under nursing leadership.

The educator will mentor new hires, assess ongoing educational needs, and collaborate with clinical leadership to align training with organizational standards and patient safety goals.