Clinical Services Navigator

Novant Health; Charlotte (NC); On-site; USD 65,000 - 85,000; Full time

Job summary

Novant Health in Charlotte seeks a Clinical Services Navigator to coordinate the care pathway for heart rhythm patients in the Electrophysiology Department. You will align appointments, procedures, testing, referrals, and follow-up care, collaborating with electrophysiologists and clinical teams to improve communication and access to timely services.

You must hold RN licensure with 3–5 years of nursing experience and 2 years in targeted patient populations.

Qualifications

• RN licensure required.
• 3–5 years of nursing experience.
• 2 years in care of targeted patient population.
• Education: High School diploma or GED; Bachelor's degree preferred.

Responsibilities

• Coordinate appointments, procedures, testing, referrals and follow-up care.
• Collaborate with electrophysiology team to improve communication and access.
• Guide patients through the care journey and reduce barriers to timely services.

Skills

Care coordination

Communication

Multidisciplinary teamwork

Education

High School diploma or GED

Bachelor's degree preferred

Job description

What We Offer

Clinical Services Navigator

We are hiring a Clinical Services Navigator to support our Electrophysiology Department. you will serve as a key point of coordination for patients receiving care for heart rhythm conditions. The navigator helps guide patients through the electrophysiology care journey by coordinating appointments, procedures, testing, referrals, and follow-up care. They work closely with electrophysiologists, clinical teams, and other departments to improve communication, reduce barriers to care, and ensure patients receive timely, well-coordinated services.

Schedule: 8:00AM-5:00PM, Monday-Friday

Location: Presbyterian Medication Center and Heart and Vascular Institute - Elizabeth

Department: Electrophysiology

Come join a remarkable team where quality care meets quality service, in every dimension, every time.

What We're Looking For

• Education: High School or GED, required. 4 Year / Bachelors Degree Preferred.
• Experience: Three to five years of nursing experience, required. Two years of experience in care of targeted patient population; experience in a broad range of clinical situations or settings, preferred.
• Licensure/Certification: RN, required.
• Additional Skills/Requirements (required): Ability to successfully complete generic and department-specific skills validation and competency testing.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.