Clinical Services Navigator

Novant Health; Winston-Salem (NC); Hybrid; USD 65,000 - 90,000; Full time

Job summary

Novant Health is seeking a Clinical Service Navigator for Gynecologic Oncology at Forsyth Medical Center in Winston-Salem, NC. The role serves as the primary contact for patients, coordinating care across the cancer journey and supporting treatment planning, education, and follow‑up in a collaborative team setting.

The Navigator educates patients, triages calls, and facilitates appointments, tests, and resources while addressing barriers to care.

Qualifications

• RN license required or eligible for licensure in the state.
• Experience in gynecologic oncology or related cancer care preferred.

Responsibilities

• Coordinate patient care across the gynecologic oncology continuum.
• Educate patients and families about diagnosis, treatment, and follow‑up.
• Facilitate appointments, referrals, testing, and access to resources.
• Identify and address barriers to care and ensure timely documentation.
• Collaborate with the care team to support coordinated patient care.
• Provide patient education and coordinate annual visits and paperwork.

Skills

Nursing experience

RN licensure

Education

Bachelor's degree

Job description

What We Offer

Clinical Service Navigator – Gynecologic Oncology

Location: Forsyth Medical Center Department: Cancer Center Schedule: Monday-Friday, 8:00 AM - 5:00 PM (No holidays, call, or weekends), Flexible hours, Some remote work

Novant Health is seeking a Gynecologic Oncology Nurse Clinical Service Navigator to serve as the primary point of contact for patients throughout their cancer journey. This role coordinates care, provides education and support, assists with treatment planning and follow‑up, and helps patients navigate resources while ensuring seamless communication among the care team.

Key Responsibilities:

• Coordinate care across the continuum for gynecologic oncology patients.
• Educate and support patients and families regarding diagnosis, treatment, and follow‑up care.
• Facilitate appointments, referrals, testing, and access to resources.
• Identify and address barriers to care.
• Maintain timely and accurate documentation.

What You'll Do

Job responsibilities include:

• Collaborate with the HTC team to support coordinated patient care
• Coordinate care and communication with providers and pharmacists
• Triage incoming calls for the designated patient population
• Provide patient education tailored to population-specific needs
• Coordinate annual patient visits, including preparation and distribution of materials
• Assist patients and families with completing paperwork for school and sports participation
• Ensure timely follow‑up and continuity of care through effective coordination practices

What We're Looking For

• Education: 4 Year / Bachelors Degree Preferred.
• Experience: Three to five years of nursing experience, preferred. Two years of experience in care of targeted patient population; experience in a broad range of clinical situations or settings, preferred.
• Licensure/Certification: RN, required.
• Additional Skills/Requirements (required): Ability to successfully complete generic and department-specific skills validation and competency testing.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.