Clinical Services Navigator

Novant Health; Williamsburg Square (NC); On-site; USD 65,000 - 90,000; Part time

Benefits offered by this job

Medical, dental, vision

Life insurance

Retirement savings plan

Paid time off

Wellness programs

Job summary

Novant Health is seeking a Clinical Service Navigator in Winston-Salem, NC. This part-time role (32 hours/week, Mon-Thu 8am-5pm) supports Neuro & Sleep Clinic operations, including patient rooming, triage, and post-discharge follow-up to ensure continuity of care.

The ideal candidate holds a RN license in the appropriate state, 3–5 years of nursing experience, and preferably a Bachelor's degree. Strong communication and empathy are essential to deliver high-quality care.

Qualifications

• RN license in the appropriate state is required.
• 3–5 years of nursing experience is required.
• Two years in care of targeted patient population; broad clinical exposure preferred.
• Ability to complete generic and department-specific skills validation and competency testing.

Responsibilities

• Assist clinic with rooming of patients.
• Triage patient calls.
• Explain processes to patients in plain language and use teach-back.
• Provide exceptional patient care with empathy and professionalism.
• Collaborate with a multidisciplinary team.
• Be an active participant in stroke support group.
• Monitor schedule for appropriateness.
• Call patients post-discharge to ensure continuity of care.

Skills

Patient care

Communication

Empathy & professionalism

Teach-back/education

Education

High School diploma or GED

Bachelor’s degree preferred

Job description

What We Offer

Clinical Service Navigator

Location: Winston-Salem, North Carolina

Department: Neuro & Sleep Clinic

Employment Type: Part Time, 32 hours per week. Monday-Thursday 8am-5pm

Position Overview

• Assist clinic with rooming of patients.
• Triage patient calls.
• Explain all processes to patients in plain language and utilize teach back to ensure understanding.
• Provide exceptional patient care, demonstrating empathy and professionalism.
• Collaborate with a multidisciplinary team to deliver high-quality healthcare services.
• Be active participant in stroke support group.
• Monitor schedule for appropriateness.
• Call patients post discharge from hospital to ensure continuity of care.

Why Novant Health?

• Competitive Compensation: Attractive salary with opportunities for advancement.
• Comprehensive Benefits: Medical, dental, vision, life insurance, and retirement savings plans.
• Professional Development: Access to continuous learning and career growth opportunities.
• Inclusive Culture: A diverse and inclusive work environment that values each team member.
• Work-Life Balance: Generous paid time off and wellness programs.

What We’re Looking For

• Education:
  • High School or GED, required.
  • 4 Year / Bachelors Degree, preferred.
• Experience:
  • Three to five years of nursing experience, required.
  • Two years of experience in care of targeted patient population; experience in a broad range of clinical situations or settings, preferred.
• Licensure/Certification:
  • RN license in Appropriate State, REQUIRED
• Additional Skills/Requirements (required):
  • Ability to successfully complete generic and department-specific skills validation and competency testing.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Inclusive Culture: A diverse and inclusive work environment that values each team member.