Clinical Services Coordinator

Justice Resource Institute; Waltham (MA); On-site; USD 46,000 - 54,000; Full time

Benefits offered by this job

Bilingual bonus

Health benefits

401K matching

Pension after 5 years

Tuition reimbursement

Paid time off

Job summary

Justice Resource Institute in Massachusetts is seeking a Medical Appointment Coordinator for the Developing Abilities program. This role coordinates health services, trainings, and supports to individuals with disabilities, ensuring safe and coordinated care in community settings.

You will manage health care resources, schedule appointments, work with nursing staff, and supervise documentation and compliance.

Qualifications

• Bachelor’s degree in psychology, social work or related field.
• Minimum of one year’s experience with developmentally disabled adults preferred.
• MAP, CPR and First Aid certification preferred.
• Must have valid driver’s license and ability to drive individuals.
• Ability to work independently.

Responsibilities

• Coordinate physical, behavioral and mental health services for individuals.
• Provide formal training for staff on healthcare issues in coordination with nursing staff.
• Manage the program’s health care resources, equipment, and supplies.
• Coordinate licensing activities, program evaluation efforts, and other quality improvement projects.
• Plan, coordinate and schedule all health appointments, evaluations, and lab work for individuals.

Skills

Healthcare coordination

Staff training

Data/documentation

Communication skills

Driver's license

Education

Bachelor’s degree in psychology, social work or related field

Tools

Health records software

Job description

Are you the Medical Appointment Coordinator we have been looking for? JRI’s Developing Abilities program provides opportunities for people to live in homes and apartments in their communities and to grow through job training, supported employment and day habilitation services. We provide therapeutic and social supports to enrich the lives of people with disabilities.

Compensation

The pay range for this position is $22.00 to $26.00 per hour. The listed range reflects what we reasonably and in good faith expect to pay for this role at the time of posting the position. The actual compensation an employee is offered may vary based on several factors such as experience, education, licensure, certifications and qualifications. This range may be modified in the future.

In this role, you will:

• Coordinate physical, behavioral and mental health services for individuals
• Provide formal training for staff on healthcare issues in coordination with nursing staff.
• Manage the program’s health care resources, equipment, and supplies.
• Coordinate licensing activities, program evaluation efforts, and other quality improvement projects.

Case Management

• As a member of the support team, participate in the evaluation, referral and transition of new individuals and in the discharge planning for individuals served.
• Prepare and provide staff training in individual support plans documents, including assessments, goals and support strategies.
• Coordinate the acquisition and use of assistive devices and materials needed to implement support strategies.
• Create and supervise staff in the use of data collection and documentation materials.
• Ensure that learning strategies are integrated into individuals’ daily routines by program staff.
• Provide initial staff training and ongoing supervision to staff on these strategies.
• Create and maintain current health care records, including the use of web-based data formats.
• Prepare and distribute all required progress notes and reports.
• Secure all required consent forms and Human Rights Committee approvals for health care-related protocols.

Coordination Between Outside Providers and JRI Services

• Plan, coordinate and schedule all physical, behavioral and mental health appointments, evaluations, and lab work for individuals.
• Facilitate communication between individuals and their health care providers, JRI nursing, JRI clinicians, guardians, family, direct support and program staff to ensure the best possible care.
• Accompany individuals on appointments as an advocate, informant and service coordinator.
• Responsible for all internal and external documentation including health care assessments, appointment forms, health care records, and prior approval requests.

Oversee Medication Administration System

• Oversee the medication administration system for individual’s served, according to DDS and DPH regulations and JRI/DA policies and procedures.
• Complete all documentation and reporting as required.
• Coordinate medication ordering with individuals, providers and pharmacies.
• Observe, document and report signs of medication related side effects.
• Communicate and coordinate with nursing and program staff.

Why JRI?

• Be who you are! JRI is committed to creating a workplace built on respect, collaboration, and opportunity, where every employee is valued and supported in making a meaningful impact.
• We offer a $2,000 bilingual bonus to new hires who speak a second language fluently, other than English, and will use it to serve our clients!
• Reimbursement is available for employees to cover the registration costs and annual fees for any professional license required for work such as LMHC, LCSW, LICSW, RN and more!
• Access to our excellent Blue Cross medical and Delta Dental benefits.
• Retirement benefits including 401K matched up to $800 a year and pension after 5 years of employment.
• Professional development opportunities such as tuition reimbursement up to almost $4000 per year and discounted tuition rates to select partnership colleges and universities!
• Wellness benefits including access to employee engagement groups, self-care resources, and an Employee Assistance Program.
• Generous paid time off up to 19 days for full time employees in your first year and much more!

Requirements:

• Bachelor’s degree in psychology, social work or related field.
• Minimum of one year’s experience with developmentally disabled adults preferred.
• MAP, CPR and First Aid certification preferred.
• Participate in on-call rotations, after hours and weekends.
• Ability to communicate well in all formats, including with people with significant cognitive disabilities; familiarity with DDS regulations and with physical, behavioral and mental health issues for people with developmental disabilities.
• Ability to work independently without a supervisor or other colleagues present.
• At JRI, you will learn to provide physical interventions and verbal de-escalations to provide the safest therapeutic atmosphere for our clients!
• Must have valid driver’s license and ability to drive individuals in program vehicles and own vehicle if needed.
• Background and driving record checks will be performed.

At JRI, we are committed to fostering a workplace where every team member feels valued and respected. We believe that a culture built on mutual respect, collaboration, and opportunity allows our staff to thrive and do their best work. By supporting one another and recognizing each person's contributions, we create an environment where people can grow, develop their skills, and make a meaningful impact in the communities we serve. JRI is an equal opportunity employer.

Qualifications

Education

Preferred

Bachelors or better in Psychology or related field.

Licenses & Certifications

Required

Drivers License

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.