Clinical Services Associate: Patient Care & Coordination

Penn Medicine; Philadelphia (Philadelphia County); On-site; USD 42,000 - 54,000; Full time

Job summary

Penn Medicine seeks a detail-oriented Clinical Services Associate/Medical Assistant to support physicians and practice managers. The role blends clinical care with administrative duties, including vital signs, specimen collection, and EMR documentation.

Responsibilities span patient care, call handling, and coordinating referrals, with emphasis on patient satisfaction and accurate billing. A CMA/RMA or MA program completion is required within 90 days of hire.

Qualifications

• Proven ability to perform clinical and administrative duties as a Medical Assistant and Patient Services Associate.
• Basic life support certification required (required) and CMA or RMA credentials.
• Completion of an accredited Medical Assistant program or 2+ years of relevant experience acceptable in lieu.

Responsibilities

• Room patients promptly and prepare them for visits using EMR, document vitals and visit notes.
• Perform phlebotomy and specimen collection as needed, document results in EMR and coordinate with providers.
• Assist with patient flow, scheduling, billing tasks, and coordination of care across departments.

Skills

Patient care

Call handling

EMR usage

Education

High School Diploma or GED

Formal Medical Assistant program

Tools

EMR software

Job description

Penn Medicine seeks a detail-oriented Clinical Services Associate/Medical Assistant to support physicians and practice managers. The role blends clinical care with administrative duties, including vital signs, specimen collection, and EMR documentation.

Responsibilities span patient care, call handling, and coordinating referrals, with emphasis on patient satisfaction and accurate billing. A CMA/RMA or MA program completion is required within 90 days of hire.