Clinical Services Associate (Medical Assistant)

Penn Medicine, University of Pennsylvania Health System; Kennett Square (Chester County); On-site; USD 35,000 - 50,000; Full time

Job summary

Penn Medicine, University of Pennsylvania Health System is hiring a Clinical Services Associate in Kennett Square. This full-time position involves assisting physicians with patient care and administrative duties. The ideal candidate will have a Medical Assistant certification and at least two years of relevant experience.

Join a collaborative team dedicated to providing exceptional care and ensuring patient satisfaction. Opportunities for ongoing training and career development are available.

Qualifications

• 2+ years medical office or relevant customer service experience.
• High attention to detail and ability to manage multiple tasks.
• Ability to communicate clearly with patients and team.

Responsibilities

• Rooming patients and documenting vital signs.
• Assisting with administrative duties like scheduling and follow-ups.
• Performing EKGs, aiding in minor surgical procedures.

Skills

Customer service

Patient care

Medical terminology

EMR proficiency

Education

High School Diploma/GED

Completion of an accredited Medical Assistant program

Tools

EMR systems

Job description

Overview

Penn Medicine is dedicated to a tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in medicine. Working for this leading academic medical center means collaboration with top clinical, technical, and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough, heal a heart, deliver hopeful news, and provide comfort and reassurance. Our employees shape our future each day.

Entity: CCA-Penn Primary Care and Penn Specialty Practices
Department: Neurology Westtown
Location: Penn Family and Internal Medicine Longwood- 404 McFarlan Rd
Hours: Full-Time
Job: Clinical Services Associate (Medical Assistant)

Job Summary

The Clinical Services Associate (CSA) assists the practice manager and physicians in maintaining a patient/customer focus, supports the delivery of high quality care, and helps meet or exceed patient satisfaction and financial/operational targets. The CSA supports the practice by performing clinical and administrative duties as a Medical Assistant and as a Patient Services Associate. The practice will determine, based on operational need, how much time will be spent in each capacity (MA and PSA).

Accountabilities

Patient Care Accountabilities

• Promptly rooms patients, uses EMR to alert the provider that the patient is ready; reviews medical history, allergies, medications, and notes corrections or refills; documents vital signs and prepares the chart for the visit; notes insurance restrictions for labs, referrals, and precertification requirements.
• Observes patient condition and communicates abnormal data or changes to the provider.
• Assists patients with mobility and preparation for exams as needed.
• Specimen management: obtain specimens for testing (including phlebotomy and nasal swabs), perform laboratory and screening tests, record results in EMR, reconcile with logs, and report findings to providers; perform quality controls per Point of Care Testing guidelines and prepare specimens for transport.
• Performs EKGs and other outpatient screening tests, and documents results in EMR.
• Assists with minor surgical procedures by handing instruments, maintaining sterile field, and aiding in patient positioning; may witness procedural consents as required.
• Responds appropriately to emergency/code situations.
• Demonstrates competence in observation, treatment, and care for patients from neonate to geriatric ages served by the practice.
• As applicable per regulatory guidelines: administers prescribed medications, gives injections and vaccines, reads PPD results, and documents in EMR under provider direction.

Clerical / Other Accountabilities

• Responsive and proactive telephonic patient care, care coordination with specialists, ancillary services, hospitals, labs, home care agencies, and other health services.
• Obtain and scan visit-related documents (test results, faxes, reports, notes, referrals).
• Complete medical forms and other clinical requests; prepare and send patient correspondence; assist nursing staff with patient education materials as needed.
• Promptly perform call-backs as directed by the provider and provide follow-up care instructions within the scope of practice.

Environmental / Safety Accountabilities

• Adhere to universal precautions and infection control policies; dispose of infectious waste properly; promote infection control with proper hand washing techniques.
• Keep patient care areas neat, stocked, and prepared; clean, disinfect, and sterilize instruments and equipment; notify supervisor of malfunctions; set up equipment as per protocol.
• Restock equipment; access secured areas as needed for stocking; deliver medications and blood products to the appropriate nurse or provider; maintain temperature logs for refrigerators or room temperature as needed.
• Maintain a safe environment to protect patients from injury and manage falls or disorientation risk; maintain medication storage inventory and security; perform daily code/crash cart checks as assigned.

Patient Service

• Understand and anticipate patient needs, manage service recovery, and identify opportunities to improve the patient experience.
• Answer phones promptly, manage patient requests, and route appropriately; retrieve voicemails timely and document messages in EMR.
• Schedule patient appointments, confirm changes, and offer alternatives or reschedule as needed; manage check-out activities including copays, signatures, insurance/cards, referrals/authorizations, and EMR updates.
• Communicate patient flow and wait times to the manager; issue referrals and obtain pre-authorizations as required by protocol.

Financial

• Maintain knowledge of insurance requirements relevant to patient service and billing; understand managed care plans and copayment/referral requirements.
• Verify patient demographics/insurance information and register new patients in EMR; perform end-of-day cash reconciliation and manage accounts receivable queues; generate front-end reports as requested.
• Order supplies and keep front-end process reports up to date.

Other / Regulatory

• Ensure compliance with applicable federal, state, and local regulatory standards (e.g., TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, SCGME); adapt to new processes and practice changes.
• Perform duties in accordance with Penn Medicine and entity values, policies, and procedures; other duties as assigned to support the unit and health system.

Qualifications

• High School Diploma/GED (Required)
• 2+ years medical office or relevant customer service experience (Required). Advanced degree may be considered in lieu of experience.
• Completion of an accredited Medical Assistant program (or higher) required. 2+ years MA experience may be considered in lieu of MA program completion; 1+ year as Clinical Support Representative at Penn Medicine may be considered in lieu of MA program completion.
• Associate’s Degree (Preferred)

Licenses, Registrations, and Certifications

• MA Certification (required within 90 days of hire)
• BLS/CPR for Healthcare Providers
• EPIC scheduling training/tests required (successfully complete/pass)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees stay healthy and engaged. Penn Medicine is an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, or any other status protected by applicable law.