Clinical Support Representative

Berkshire Health Systems; Lenox (MA); Remote; USD 26,000 - 39,000; Full time

Benefits offered by this job

Flexible hours

Health and dental insurance

Retirement plan

Paid time off

Job summary

Berkshire Faculty Services is seeking an experienced Front Office Assistant to join a multispecialty physician practice. You will handle patient registration, scheduling, reception, and payments, ensuring smooth office flow and high-quality patient care.

The role requires medical terminology knowledge, strong organizational skills, and the ability to manage multiple telephone lines with courtesy. Flexible hours and a patient-first mindset are valued.

Qualifications

• Two years of college or equivalent work experience preferred.
• High School diploma or equivalent required.
• Typing (40 WPM) is required.
• Insurance knowledge and billing experience strongly preferred.

Responsibilities

• Register patients and schedule appointments.
• Provide reception duties and collect payments.
• Triage telephone calls and diffuse potential issues.

Skills

Administrative experience

Medical terminology

Multi-line phone

Clerical/organisational

Windows PC

Insurance knowledge

Billing experience

Education

Two years of college or equivalent

High School diploma or equivalent

Job description

Berkshire Faculty Services · BFS Remote Primary Care

Hourly Pay Range: 18.9500 through 28.4200

, 40 , Flexible 8:00am to 7:00pm, Saturday 8:00am to 1:00pm

Posted 10/09/2026

DEFINITION/PRIMARY FUNCTION

This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.

POSITION QUALIFICATIONS (Minimum qualifications are required unless stated otherwise.)

Experience:

One year of administrative experience in a busy office, preferably a physician practice, is required.

Medical terminology required.

Experience in handling multiple telephone lines preferred.

Excellent clerical/organizational skills required.

Working knowledge of Windows based PC applications required.

Knowledge of Department specific services preferred.

Insurance knowledge and billing experience strongly preferred.

Education and Training:

Two years of college or equivalent work experience preferred.

High School diploma or equivalent required.

Typing (40 WPM) is required.

License, Certification & Registration:

N/A

Other Requirements:

Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.

Ability to work independently with minimal supervision.

Ability to work effectively under pressure and in a fast-paced environment.

Ability to handle multiple tasks at once.

Demonstrated competency in handling confidential and sensitive information required.

Excellent telephone skills required.

Sensitive to diverse cultures and cultural differences.

Demonstrated ability to read and follow written/verbal direction.

Knowledge of community services.

Flexible hours required to cover for vacations and earned time absences.

Self-motivated and ability to be independent and flexible within a team framework.

Excellent oral and written communication skills.

Must be able to speak and write the

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.