Primary Care Liaison

Berkshire Health Systems; Pittsfield (MA); On-site; USD 26,000 - 39,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Retirement plan

Paid time off

Job summary

Berkshire Faculty Services (BFS Osteopathic Health) is hiring for a full-time front desk role in a multispecialty physician practice. You will handle patient registration, scheduling, reception, and payments, while ensuring courteous, efficient service and smooth office flow.

Requirements include 1 year of admin experience in a busy setting, medical terminology, and strong clerical skills; typing 40 WPM and Windows proficiency are needed to support daily operations.

Qualifications

• One year of administrative experience in a busy office, preferably a physician practice.
• Medical terminology knowledge is required.
• Typing speed of 40 WPM is required.

Responsibilities

• Front office tasks to ensure quality care and customer service.
• Patient registration, scheduling, reception, and payment collection.
• Triage of telephone calls and handling multiple lines.
• Access and diffuse potentially problematic situations calmly.

Skills

Administrative experience

Medical terminology

Typing 40 WPM

Telephone skills

Interpersonal skills

Multitasking

Windows proficiency

Education

Two years of college or equivalent work experience

High School diploma or equivalent

Tools

Windows

Job description

Berkshire Faculty Services · BFS Osteopathic Health

Hourly Pay Range: 18.9500 through 28.4200

Full Time , Shift 1 , 40 , 8:15am-4:45pm

Monday - Friday

Posted 10/09/2026

Must be able to cover alternative shifts when needed.
These include:
7:45am-4:15pm, 8am-4:15pm, 8:30am-5pm

DEFINITION/PRIMARY FUNCTION

This role is a part of a multispecialty physician practice team, responsible for the successful completion of day-to-day tasks of the front office to ensure quality care and excellent customer service to our patients. The role works collaboratively with other members of the team to ensure timely and smooth office flow, always keeping the needs of the patient first. Duties will include, but not limited to, patient registration, scheduling, reception, collection of payments, appropriate triage of telephone calls and the ability to access and calmly diffuse potentially problematic situations.

POSITION QUALIFICATIONS

Experience:

One year of administrative experience in a busy office, preferably a physician practice, is required.

Medical terminology required.

Experience in handling multiple telephone lines preferred.

Excellent clerical/organizational skills required.

Working knowledge of Windows based PC applications required.

Knowledge of Department specific services preferred.

Insurance knowledge and billing experience strongly preferred.

Education and Training:

Two years of college or equivalent work experience preferred.

High School diploma or equivalent required.

Typing (40 WPM) is required.

License, Certification & Registration:

N/A

Other Requirements:

Excellent interpersonal skills with proven ability and experience dealing with agitated/dissatisfied patients, family, and physicians.

Ability to work independently with minimal supervision.

Ability to work effectively under pressure and in a fast-paced environment.

Ability to handle multiple tasks at once.

Demonstrated competency in handling confidential and sensitive information required.

Excellent telephone skills required.

Sensitive to diverse cultures and cultural differences.

Demonstrated ability to read and follow written/verbal direction.

Knowledge of community services.

Flexible hours required to cover for vacations and earned time absences.

Self-motivated and ability to be independent and flexible within a team framework.

Excellent oral and written communication skills.

Must be able to speak and write the

The minimum and maximum of the hourly pay range for this position is shown above. Actual rates of pay may vary based on a range of factors including but not limited to experience and qualifications. In addition to base pay, we offer a comprehensive benefits package that includes health and dental insurance, life and disability insurance, a competitive retirement plan contribution and a paid time off program.