Clinical Scheduling Coordinator - Rehab Services

ScionHealth; Watertown (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

ScionHealth is seeking a Clerical Specialist – Central Scheduling to support outpatient appointment coordination across hospital departments. You will verify insurance information, obtain prior authorizations, input patient data, and maintain scheduling reports with accuracy and confidentiality.

This role requires strong communication, attention to detail, and customer service focus. Proficiency in Microsoft Office and healthcare software, plus familiarity with electronic health records and

Qualifications

• High School Diploma or equivalent required; coursework in medical terminology preferred.
• 1–3 years clerical or scheduling experience in healthcare settings desired.
• Experience with EHR and scheduling software preferred.

Responsibilities

• Schedule outpatient diagnostic and procedural appointments per orders and protocols.
• Verify insurance eligibility and obtain prior authorizations when required.
• Input and update patient demographics and insurance data in scheduling systems.
• Communicate with patients, providers, and departments to confirm appointments and instructions.
• Answer calls, respond to inquiries, and route calls as needed.
• Prepare and maintain scheduling reports and logs.
• Notify departments of updates, cancellations, and add-ons.
• Assist patients with directions and expectations for upcoming visits.
• Maintain patient information confidentiality per HIPAA and policy.
• Keep scheduling and registration files organized and accurate.
• Perform other clerical duties as assigned.

Skills

Microsoft Office

Healthcare software

Attention to detail

Communication skills

Customer service

Multitasking

Education

High School Diploma or Equivalent

Some College Coursework in medical terminology/healthcare administration

Tools

EHR system

Scheduling software

Job description

ScionHealth is seeking a Clerical Specialist – Central Scheduling to support outpatient appointment coordination across hospital departments. You will verify insurance information, obtain prior authorizations, input patient data, and maintain scheduling reports with accuracy and confidentiality.

This role requires strong communication, attention to detail, and customer service focus. Proficiency in Microsoft Office and healthcare software, plus familiarity with electronic health records and