Clinical Research Technician II

CareAbout; Overland Park (KS); On-site; USD 52,000 - 75,000; Full time

Benefits offered by this job

Health insurance

401(k) match

Paid vacation

Paid sick leave

Telehealth programs

Training & development

Referral bonus program

Annual performance review

Job summary

Altasciences is seeking a Clinical Research Technician II to support clinical trial activities, ensuring GCP/SOP compliance and confidentiality of participants and sponsors. The role includes handling specimens, processing, and coordinating with clinic teams in a fast-paced setting.

Ideal candidates have a high school diploma or GED (college degree preferred) and strong customer service skills; bilingual abilities are a plus for Montreal locations.

Qualifications

• High school diploma or GED required; college degree preferred.
• Good communication (English; French for Montreal location).
• Excellent customer service skills.
• Ability to work in a fast-paced environment.

Responsibilities

• Ensure confidentiality of participants and sponsors.
• Understand protocol-driven timed study events and collection windows.
• Report procedural deviations to supervisory staff.
• Prepare and clean workstations (e.g., urine collection, blood processing).
• Maintain high levels of customer service, quality and safety.
• Perform clinical trial activities such as sample handling and in-house testing.
• Interact with participants with a high standard of customer service.
• Report significant participant misbehavior to management.
• Provide feedback on study progress to team members.
• Proactively communicate issues and resolutions to supervisors.
• Mentor and coach newly hired staff.
• Complete and maintain required training.

Education

High School Diploma or GED

College degree (preferred)

Good communication

Excellent customer service

Ability to work in a fast-paced environment

Job description

About The Role

The Clinical Research Technician II will work with Clinic teams to execute clinical trial activities in compliance with study protocol, Good Clinical Practices (GCP) and Standard Operating Procedures (SOP)s.

Schedule: Monday - Friday 08:00-16:30 OR 09:00-17:30

What You'll Do Here

• Ensure the confidentiality of clinical trial participants and sponsors is respected.
• Understand protocol driven timed study events and acceptable collection windows (protocol and/or SOP driven) for the timed events.
• Report procedural deviations to appropriate supervisory team members.
• Preparation and proper clean-up of applicable workstations (i.e. urine collection station, blood processing station, etc.)
• Maintain and advocate a high level of customer service, quality and safety within the department.
• Perform clinical trial activities may include but not limited to, sample handling, safety measurements, in-house testing and questionnaire administration.
• Conduct all clinical trial activities and participant interaction with a high standard of customer service.
• Report significant participant misbehavior to Study/Clinical Operations management teams.
• Provide feedback, where necessary, to appropriate team members of study progress.
• Proactively communicate issues and/or problem resolutions to departmental supervisors and managers.
• Act as a mentor and coach for newly hired staff.
• Complete and/or maintain training as required per jobs needs.

What You'll Need to Succeed

• High School Diploma or GED and related job experience required; college degree preferred.
• Good communication (French and English for Montreal location),
• Excellent customer service skills,
• Ability to work in a fast-paced environment.

What We Offer

Altasciences offers a wide variety of benefits to help our employees live healthy and fulfilling lives bothat and outside of work.

Altasciences' Benefits Package Includes:

• Health/Dental/Vision Insurance Plans
• 401(k)/RRSP with Employer Match
• Paid Vacation and Holidays
• Paid Sick and Bereavement Leave
• Employee Assistance & Telehealth Programs

Altasciences' Incentive Programs Include:

• Training & Development Programs
• Employee Referral Bonus Program
• Annual Performance Review