Clinical Receptionist

Westminster Canterbury Richmond; Richmond (VA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Health insurance

Vision insurance

Dental insurance

Life insurance

Disability insurance

PTO Sell Back

403(b) retirement plan

HSA/FSA

On-Site amenities

Child Development Center discount

Tuition assistance

Job summary

Westminster Canterbury Richmond seeks an energetic Clinical Receptionist to provide top-tier reception, clerical, and administrative support for the clinic. The role requires an active Virginia CNA, CPR, and entails limited clinical duties within CNA scope.

You will be the first contact for residents, families and staff, handling calls, scheduling, records, and basic clinical tasks. Schedule is Monday–Friday, 9:00 AM–5:30 PM.

Qualifications

• High school diploma or equivalent required.
• Active Virginia CNA certification in good standing.
• Current CPR certification.
• Previous administrative/receptionist/clerical experience.
• Basic computer proficiency including Microsoft Office.
• Strong communication, organizational, and customer service skills.
• Ability to multitask, prioritize responsibilities, and work independently.
• Maintain confidentiality and handle sensitive resident information.
• Basic knowledge of resident care techniques within the CNA scope of practice.
• Ability to meet the physical requirements of the job.

Responsibilities

• Greet and assist residents, visitors, providers and staff professionally.
• Answer and direct telephone calls, messages, and inquiries.
• Schedule resident appointments and coordinate provider schedules.
• Maintain resident medical records, including filing, scanning, and data entry.
• Process resident charges, supply orders, and administrative documentation.
• Coordinate referrals, follow-up appointments, and communication between residents, providers and nursing staff.
• Maintain an organized reception area and ensure efficient office operations.
• Provide limited clinical assistance within CNA scope, including vital signs and weights.
• Report resident concerns to licensed nursing or medical staff.
• Maintain confidentiality and comply with HIPAA policies.
• Perform additional duties as assigned.

Skills

Customer service

Communication

Multitasking

Organizational skills

Microsoft Office

Confidentiality

Education

High school diploma or equivalent

Virginia CNA certification

CPR certification

Tools

Electronic Medical Records (EMR)

Job description

Contact information

• Employee Type Full Time
• Required Degree High school
• Manage Others No

Contact information

• Name Kelly Suter
• Phone [phone]

Description

The Clinical Receptionist provides high-quality reception, clerical, and administrative support to ensure efficient daily Clinic operations. Serves as a primary point of contact for residents, families, visitors, providers, staff, and other departments while delivering exceptional customer service. This position requires an active Virginia Certified Nurse Aide (C.N.A.) certification and includes limited clinical support within the CNA scope of practice.

Schedule: Monday–Friday, 9:00 AM–5:30 PM.

At Westminster Canterbury of Richmond, you can learn, grow and make a lasting impact on residents and families. You’ll experience the support of a collaborative work environment and a sense of collegiality unlike any other!

We offer:

• Gated community with 24-hour security and free covered parking!
• A comprehensive benefits packageincluding health, vision, dental, life insurance and company paid short/long term disability insurance
• Financial Wellness :Access your earnings ahead of pay day with Branch; save for your future with our 403(b)-tax deferred retirement savings plan offering company match and eligibility for additional annual core contribution to your retirement savings; HSA/FSA tax-advantaged accounts to save or spend on healthcare and eligible expenses;
• PTO Sell Back benefit.
• Paid Time Off: Canbe earned by both full and part-time employees!
• Total Wellnesssupport for the mind, body and spirit through our Employee Assistance Program, employee fitness and onsite wellness offerings and pastoral care programming and support.
• On-Site Amenities! Including a fitness center with pool and group fitness classes, on-site banking, employee dining room, coffee shop and salon.
• Award-winningChild Development Center offering early childhood education and care for infants through school-age programs with waitlist priority and a generous employee discount forboth full and part-time employees!
• Educational Assistance:We support your continuing education and career advancement by offering tuition scholarship opportunities forfull-time, part-time and PRN employees!

The hiring range for this position is $21.45 to $24.04. Actual compensation depends on experience, skills, and internal equity.

Primary responsibilities include:

• Greet and assist residents, visitors, providers, and staff in a professional and welcoming manner.
• Answer and direct telephone calls, messages, and inquiries.
• Schedule resident appointments and coordinate provider schedules.
• Maintain accurate resident medical records, including filing, scanning, and data entry.
• Process resident charges, supply orders, and administrative documentation.
• Assist with coordinating referrals, follow-up appointments, and communication between residents, providers, and nursing staff.
• Maintain an organized reception area and ensure efficient office operations.
• Provide limited clinical assistance, including obtaining vital signs, weights, and other measurements within the CNA scope of practice.
• Report resident concerns promptly to licensed nursing or medical staff.
• Maintain confidentiality and comply with organizational policies regarding protected health information.
• Perform additional duties as assigned.

Requirements

Required Qualifications:

High school diploma or equivalent.

Active Certified Nurse Aide (CNA) certification in good standing in the Commonwealth of Virginia.

Current CPR certification.

Previous administrative, receptionist, clerical, or office support experience.

Basic computer proficiency, including Microsoft Office applications.

Strong communication, organizational, and customer service skills.

Ability to multitask, prioritize responsibilities, and work independently.

Ability to maintain confidentiality and handle sensitive resident information.

Basic knowledge of resident care techniques within the CNA scope of practice.

Ability to meet the physical requirements outlined in the job description.

Preferred Qualifications

One or more years of administrative, receptionist, or clerical support experience.

Experience in a healthcare, physician office, outpatient clinic, senior living, or retirement community setting.

Experience with electronic medical records, medical scheduling, healthcare billing, or medical documentation systems.

Summary

Westminster Canterbury Richmond opened in 1975 and is a premier continuing care retirement community known for its tradition of service excellence and as a leader in senior services. Our staff is a diverse group of approximately 700 professionals who are committed to supporting our community and upholding the mission and values of the organization.

The Westminster Canterbury Richmond community is home to approximately 1,000 senior adults. Our community offers a vibrant lifestyle, engaging activities, and exceptional services and amenities and brings together cultural opportunities, generous-spirited people, and carefree living options. Westminster Canterbury Richmond is also home to an onsite Child Development Center that offers intergenerational programming between residents and the children that attend the center.

Each person who is a part of the Westminster Canterbury team plays a critical role in making a difference in the lives of those whom we serve. At Westminster Canterbury Richmond, you can learn, grow and make a lasting impact every day.

If you want to work in an organization that is faith-based and mission-driven, provides the highest level of care and makes a difference in people's lives, consider a career atWestminster Canterbury Richmond!

Westminster Canterbury is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive environment for all employees.