Clinical Program Supervisor Senior

Appone; Richmond (VA); On-site; USD 84,000 - 97,000; Full time

Job summary

Richmond Behavioral Health Authority in Richmond, VA seeks a program supervisor to lead a clinical team and ensure high-quality service delivery. The role oversees operations, staff performance, documentation accuracy in electronic records, and regulatory compliance within a defined service area.

Minimum qualifications include a Master’s degree in a related field, 3–5 years of clinical experience, licensure, and a VA driver’s license.

Qualifications

• Master’s degree in social work, counseling, psychology, or a related field.
• 3–5 years of experience in clinical services or behavioral health.
• Licensure required based on program scope (e.g., LCSW, LPC).
• Proficiency in Microsoft Office and electronic documentation systems.
• Equivalency per regulatory standards.
• Valid Virginia driver’s license and satisfactory driving record.

Responsibilities

• Supervise clinical staff and daily operations of assigned program.
• Monitor service delivery to ensure compliance with clinical standards and regulatory requirements.
• Provide coaching, feedback, and performance support to team members.
• Participate in hiring, onboarding, and training of clinical staff.
• Collaborate with internal departments and external partners to coordinate services.
• Review documentation and ensure accuracy in electronic health records.
• Support crisis response and escalation protocols as needed.
• Contribute to program development and quality improvement initiatives.
• Other duties as assigned.

Skills

Staff supervision

Coaching

Regulatory compliance

Communication

Education

Master’s degree in social work, counseling, psychology, or related field

Licensure required (e.g., LCSW, LPC)

Virginia driver’s license

Tools

MS Office Suite

Electronic health records

Job description

Supervise a designated clinical program and its staff to ensure high-quality service delivery. Responsible for day-to-day operations, staff oversight, documentation review, and compliance with clinical standards and regulatory requirements. Serve as a key point of accountability for program performance and client outcomes within a defined service area.

Essential Duties and Responsibilities

• Supervise clinical staff and daily operations of assigned program
• Monitor service delivery to ensure compliance with clinical standards and regulatory requirements
• Provide coaching, feedback, and performance support to team members
• Participate in hiring, onboarding, and training of clinical staff
• Collaborate with internal departments and external partners to coordinate services
• Review documentation and ensure accuracy in electronic health records
• Support crisis response and escalation protocols as needed
• Contribute to program development and quality improvement initiatives
• Other duties as assigned

Position Requirements

Minimum Qualifications‑ Education and Experience

• Master’s degree in social work, counseling, psychology, or a related field
• 3-5 years of experience in clinical services or behavioral health
• Licensure required based on program scope (e.g., LCSW, LPC)
• Proficiency in Microsoft Office Suite and electronic documentation systems
• OR an equivalent combination of education, experience, knowledge, skills, and abilities that demonstrates the capacity to perform the essential functions of the position, as permitted by applicable regulatory standards.
• Possession of a valid Virginia driver’s license and a satisfactory driving record in accordance with agency policy.

Preferred Qualifications

• Master’s degree in social work, counseling, psychology, or a related field
• Experience supervising clinical teams or behavioral health programs
• Familiarity with Medicaid, DBHDS, and behavioral health regulations
• Training in trauma-informed care, motivation

Knowledge, Skills, and Abilities

• Knowledge of behavioral health systems, clinical standards, and supervision practices
• Skill in coaching, mentoring, and performance management
• Skill in documentation review and regulatory compliance
• Ability to manage team dynamics and support service excellence
• Ability to communicate effectively with staff, clients, and external partners
• Ability to contribute to program development and strategic planning
• Ability to learn and retain processes through instruction and apply them independently
• Ability to identify potential problems or detect when something may be likely to go wrong

Supervisory Responsibilities

• This position oversees day-to-day operations and may assign work, monitor performance, and provide feedback. May contribute to performance evaluations and participate in hiring decisions but does not have final authority over personnel actions.

Work Environment and Physical Demands

• Sedentary Work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. While this role may involve desk-based tasks, employees must be able to ambulate independently, operate a motor vehicle, and transition between office and field environments. Field-based responsibilities may include walking short distances, climbing stairs, and carrying essential work items such as a laptop.
• Close concentration, visual attention and need for manual dexterity required.
• Normal working conditions. Work is typically performed in a standard behavioral health environment with minimal exposure to environmental hazards.
• Conditions may fluctuate based on client acuity and behavioral presentations. Staff may be required to implement behavior management techniques and participate in crisis intervention procedures. Behavioral interventions are infrequent, typically occurring

ADA

Richmond Behavioral Health Authority complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our team at [e-mail] for more information.

Richmond Behavioral Health Authority (RBHA) promotes a safe and healthy work environment and provides appropriate safety and equipment training for all employees as required.

EEO

Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Employment Type

Full-Time/Part-Time Full-Time

Location

Richmond, Virginia

About the Organization

Join the Fearless!

Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond.

Our Mission: RBHA promotes health, wellness, and recovery for the people and communities we serve.

Our Vision: An inclusive, healthy community where individuals are inspired to reach their highest potential.

Our Values: Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity

Creating Healthy Communities - One Person, One Family, One Community at a time.

RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin.

Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants.

Starting Salary Range

$83,720.00 - $97,198.40

This position is currently accepting applications.