Direct Care Professional Senior

Appone; Richmond (VA); On-site; USD 37,000 - 44,000; Full time

Job summary

Richmond Behavioral Health Authority in Richmond, Virginia seeks a lead supervisor to mentor peers delivering direct care to individuals with behavioral health, intellectual, or developmental disabilities. The role emphasizes assisting with program oversight, staff development, and quality improvement to support recovery-oriented services.

You will oversee shift operations, coordinate with clinical teams on treatment plans, and ensure documentation and safety standards are consistently met.

Qualifications

• Bachelor's degree or equivalent.
• QMHP certification or equivalent.
• 5+ years in behavioral health or related fields.
• Demonstrated leadership in direct care settings.
• Proficiency with electronic health record systems.
• Valid Virginia driver’s license.

Responsibilities

• Audit client charts and documentation including progress notes, nursing notes, admission/discharge summaries.
• Monitor staff performance through supervision, feedback, coaching, and evaluations.
• Ensure safety and cleanliness of residential and programming areas.
• Oversee documentation of mandated activities including groups, interventions, shift logs, incident reports, medication administration, and treatment meetings.
• Coordinate admissions and discharges in consultation with the clinical team.
• Maintain recreational calendars and monthly staffing schedules.

Skills

Leadership

Mentoring

EHR Documentation

Care Coordination

Problem Solving

Education

Bachelor's degree

QMHP certification

Tools

Electronic Health Records (EHR)

Job description

RBHA’s Women’s Residential Treatment (WRTC) provides gender-responsive treatment to individuals enrolled in the program. The overarching goal is to provide holistic personal recovery and wellness. The goal for pregnant women is to coordinate high quality prenatal health care commensurate with need and ensure uncomplicated, drug-free births of infants delivered while their mothers are participating in the residential program. The goal for postpartum and parenting women is to provide assistance in adjusting to parenthood, including bonding with her infant, infant care, interacting with her infant, preparing for infant/child development and parenting training.

Job Summary

Lead and mentor peers in the delivery of direct care services to individuals with behavioral health, intellectual, or developmental disabilities. Responsibilities include overseeing shift operations, supporting clinical coordination, and ensuring consistent implementation of treatment plans. Serve as a point person for program activities and contribute to service quality and team development.

Essential Duties and Responsibilities

The essential duties and primary responsibilities below are intended to describe the general requirements of this job and are not intended to be an exhaustive statement of duties.?Other duties may be assigned.

Audit client charts and documentation including progress notes, nursing notes, admission/discharge summaries

Monitor staff performance through supervision, feedback, coaching, and evaluations

Ensure safety and cleanliness of residential and programming areas

Oversee documentation of mandated activities including groups, interventions, shift logs, incident reports, medication administration, and treatment meetings

Coordinate admissions and discharges in consultation with the clinical team

Maintain recreational calendars and monthly staffing schedules

Ensure adequate stocking of food, medical supplies, and equipment

Other duties as assigned

Position Requirements

Minimum Qualifications— Education and Experience

• Bachelor's degree or equivalent

• Certification or licensure as a Qualified Mental Health Professional (QMHP) or equivalent

• 5+ years of experience in behavioral health, residential care, or direct support services

• Demonstrated leadership experience in direct care settings

• Proficiency in documentation and use of electronic health record systems

• OR?an equivalent combination of education, experience, knowledge, skills, and abilities that demonstrates the capacity to perform the essential functions of the position, as permitted by applicable regulatory standards.

• Possession of a valid Virginia driver’s license and a satisfactory driving record in accordance with agency policy.

Preferred Qualifications

• Experience supervising or mentoring direct care staff

• Familiarity with trauma-informed care, crisis intervention, and therapeutic programming

• Training in Safety-Care, TOVA, or equivalent behavioral support models

Knowledge, Skills, and Abilities

• Knowledge of behavioral health systems, treatment planning, and safety protocols

• Skill in mentoring, coaching, and evaluating staff performance

• Skill in auditing documentation and ensuring regulatory compliance

• Skill in implementing therapeutic interventions and monitoring client progress

• Ability to identify potential problems and implement solutions

• Ability to communicate effectively with clients, families, and interdisciplinary teams

• Ability to learn and retain processes through instruction and apply them independently

Supervisory Responsibilities

• This position serves as a lead worker, coordinating tasks and workflow for a team or unit. May provide input on performance but does not conduct formal evaluations or have disciplinary authority.

Work Environment and Physical Demands

This role, generally performs work under the following conditions:

• Light Work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects, including the human body. This role requires regular movement throughout the workday, including walking, stair climbing, and driving to community-based locations. Employees must be physically capable of navigating varied environments such as residential facilities, urban areas, and client homes.

• Close concentration and visual attention required.

• Normal working conditions. Work is typically performed in a standard behavioral health environment with minimal exposure to environmental hazards.

• Staff may frequently encounter high-risk scenarios involving aggressive, self-injurious, or otherwise unsafe behaviors. The role requires intensive behavior management strategies, including physical interventions and crisis response. Behavioral interventi

ADA

Richmond Behavioral Health Authority complies with federal and state disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact our team at [e-mail] for more information.

Richmond Behavioral Health Authority (RBHA) promotes a safe and healthy work environment and provides appropriate safety and equipment training for all employees as required.

EEO

Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Full-Time/Part-Time Full-Time

Open Date 10/1/2026

Close Date

About the Organization Join the Fearless!
Richmond Behavioral Health Authority (RBHA) is licensed by the Virginia Department of Behavioral Health and Developmental Services and is the statutorily established public entity responsible for providing mental health, intellectual disabilities, substance abuse and prevention services to the citizens of the City of Richmond.

Our Mission:
RBHA promotes health, wellness, and recovery for the people and communities we serve.

Our Vision:
An inclusive, healthy community where individuals are inspired to reach their highest potential.

Our Values:
Equity / Innovation / Quality / Inclusion / Accessibility / Transparency / Compassion / Integrity

Creating Healthy Communities - One Person, One Family, One Community at a time.

RBHA is committed to providing behavioral health services to all Richmond residents regardless of race, color, gender, age, religion, disability, or national origin.

Services are provided directly by RBHA staff and through contracts with private providers in the community. Funding is received through fees from consumers, the Commonwealth of Virginia, the City of Richmond, and local and state grants.

Starting Salary Range $27.39-$31.80

EOE Statement Richmond Behavioral Health Authority provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This position is currently accepting applications.